I left in the middle of a shift one night because I had had enough of their deceptive practices. I’d taken a job with them after working three years for BellSouth Mobility, after they were acquisitioned and changed their name to Cingular. Cingular didn’t treat the customers as fairly as BellSouth so I became disgusted with them and in looking for a job, ended up with Sprint PCS. THE MOST deceptive company!

We were monitored very closely to be sure we tried to sell products to customers even when they told us they weren’t interested in the product. We’d be taken off line to go to the manager’s office for them to sternly give us “tips” on how to force the people into other services. A couple of reps were fired because they were caught not pressuring customers to purchase the Sprint long distance services for their home phone services. I didn’t pressure them either and got in trouble more than once and had I not gotten fed up and left I feel it was just a matter of time before I was fired.

It was a mess, and they rarely would give any credits to customers for incorrect billing which almost all bills were incorrect. They also would add 12 month contracts to accounts without telling the customer they were added. I stayed in trouble because I wouldn’t do anything deceptive and was sympathetic with the customers rather than with Sprint, and this is why I left in the middle of my shift one night. I was just fed up!

They offered their employees free wireless service with them, and wanted to know why I kept the service with my wireless company that I had when I started working for them. I told them that my service was superior to Sprint’s and that my carrier had nationwide coverage in all cities, which Sprint still does not have.

They lie to customers, telling them they have coverage in their area even if there is no coverage. One night a customer called in from somewhere in the state of Kansas, trying to get her new phone activated, and we couldn’t get a signal strong enough at first to do the activation. She finally went outside and climbed a ladder to the top of her house in order to get a signal strong enough to get her phone activated. I could hear coyotes or wolves howling in her yard she was so far out of the city! It took a total of two hours and three or four phone calls from me from time to time, before the signal finally got strong enough, but I asked the woman if she planned to make and receive all her calls from her roof top? I strongly advised her to take the phone back to the store and get a refund.

The reason they have so many customers is because of something they call ASL accounts (Account Spending Limits) which is offered to anybody who wants an account but can’t get one with other carriers because of bad credit. once the account reaches their preset amount the system shuts the account down until the customer calls in and pays it back down to under the preset amount (which was 125.00 during the time I was employed with them).

My 2 cents on that company from hell and all of what I wrote is the truth, and you’ll find more horror stories at those web sites I shared.