Comments on: Scott Toilet Paper: Still 1000 Sheets*

By: Bob

Bob — Tue, 31 Aug 2010 20:29:12 +0000

Dear Scott Management,
I have read criticisms of your toilet paper quality on this and another site. It is obvious that you have disappointed a number of loyal customers.
I have examined my new purchase which I find to be only one ply, strong but thin, and now only 4″ X 3&3/4″.
I know you are pressed to maintain the quality of the product which for years was a seemingly favorite brand of many. Expenses are obvious, and many companies feel the pinch. Still, I naively maintain that you were mistaken in your judgment to change quality.
If I were management, I would maintain the high quality. OK. It is true your company would profit less. So Scott makes less money. Let’s face it. You are still earning good money if you maintain the product, despite growing expenses. You would have a company that continues its high quality with a wonderful reputation. Isn’t this worth a lot? You could even use this as an advertisement promotion suggesting that “Scott doesn’t compromise.” You have been on the market for so many years. Why damage your reputation?
Of course– if not cutting back would seriously trouble your company financially– I can understand the change. I don’t know your economics. I am asking you to ask yourself how much you would hurt by maintaining your product. Would your losses be so damaging?
Keep continuing to read all the negative criticisms and ask yourselves if this is really worth it when you had such an apparently loyal following. So you profit less. I know this is somewhat naive to suggest. But money should not always be your bottom line. You will hardly go broke. You will still profit nicely and carry a longtime reputation for so many years soundly into the future.
You are the ones with the dollar numbers to crunch. I am not. I only ask you to ask yourself just how necessary a change in quality is.
Reputation means so much. People loved your product. You had a real following. Will you eventually lose the high regard for your name?

By: Elle

Elle — Sat, 07 Aug 2010 01:51:07 +0000

I have a stainless stand alone toilet paper dispenser that i find quite attractive. I noticed because now the toilet paper looks rediculous sitting on it. I have to use Scott because of septic so for that reason and that reason only did I notice. I will continue to buy probably because other three bathroooms have in the wall dispensers, but, if you all could see what it looks like,(and it’s in my guest bathroom, an add on) it looks really silly. It is so noticeable and looks crazy like i cut the roll in half to save money.

By: diana rumsey

diana rumsey — Sun, 25 Jul 2010 04:04:23 +0000

i have bought scott tissue for about 35yrs and i do not like the soft tissue you come out with i am very dissatified with it it does not last like the regulare scott does thank you very much i will go back to the regular

By: C. Weed

C. Weed — Tue, 23 Feb 2010 19:16:41 +0000

Toilet paper should be sold by weight. It is about the only supermarket product that does not a have a weight amount on the package. It would be a lot easier for the customer to calculate and compare the actual price and costs between brands. I have thought about taking some toilet paper packages to weigh on the scales in the vegetable section of the supermarket. However, I am sure that would probably be considered unacceptable to actually weigh toilet paper, particularly on the vegetable scales. Hmmm.

By: MaryAnnW

MaryAnnW — Thu, 31 Dec 2009 01:05:18 +0000

I recently wrote to Quilted Northern when I noticed their toilet tissue no longer fit between the tabs on my toilet paper holder, (too short)
SEE THEIR RESPONSE BELOW:

>We understand you may have some concerns about the roll width and/or sheet count of Quilted Northern Soft & Strong(r). As noted at the bottom of the package, Quilted Northern Soft & Strong(r) is about 1/2 inch narrower than before, and we have slightly reduced the sheet count. Because of today’s economy, cost is a factor. We made the decision to slightly reduce the roll to bring you the bathroom tissue you trust and not raise our price to retailers.<

VERY deceptive! and I told them so!