Comments on: House Paint: Introducing the 116 oz. Gallon*

By: John M

John M — Tue, 09 Sep 2008 03:46:08 +0000

Can you just have the store add plain white tint?

By: SR

SR — Tue, 01 May 2007 17:04:49 +0000

There’s an easy solution to this: give the tinting machine the ability to “top off” a can to a full gallon with additional base. That way, the consumer gets exactly a gallon, no matter what color he buys.

By: Darl Daw

Darl Daw — Sun, 25 Feb 2007 22:50:24 +0000

To protect the consumer, size standaeds should be set so companies can`t give you A Price increase by lowering the amount of product your puchasing. I know this may seem dificult, but it would`nt if they only allowed 3 to 4 sizes per poduct instead of multiple sizes like they do now.

By: RS

RS — Wed, 22 Nov 2006 05:59:56 +0000

Dave, I think YOU’RE way off base.

As a retailer, you take on the risks of what you sell. If you don’t want the risks then don’t sell the product. If you want the customers that buy that you either accept the risks or convince the vendor to do the work for you.

If I pay for a gallon, I expect to get a gallon. However, I understand that it is not the vendor’s responsibility to ensure that what their vendor gives them matches what it says, but as the middleman (collecting profits) they should be responsible for unahppy customers coming back and complaining about not getting what they paid for.

By: Dave

Dave — Fri, 17 Nov 2006 14:42:00 +0000

I’ve always known a “gallon” paint can actually contains a little less so they can add tints, and I’m surprised this seens to be a news flash to so many people. Even if they charge the same for a full gallon and the “shorted” gallon, that makes sense too. If you don’t need the paint tinted, you buy the full gallon. Normally you don’t get charged for the tinting, so even though you buy less paint initially, the fact that you end up with nearly a gallon, and the work involved in tinting it, to me makes it worth it.

Im sure if they were given a choice, the paint store would rather sell full gallons pre-tinted instead of having to tint it themselves. Not only is there labor involved, but the tinting process is not fool-proof. They have the hassle of dealing with customers who keep bringing the paint back for “just a smidgen lighter color”, or trying to match another batch of paint because the customer didn’t buy enough originally (almost impossible to do precisely). Not to mention the store has to absorb the mixer’s mistakes (oh you wanted color #2718? I thought you said #2719…)

Bottom line… I think you’re way off base here.