Comments on: Frequent Flier Miles: Will Expire Sooner* http://www.mouseprint.org/2006/10/23/frequent-flier-miles-will-expire-sooner/ Exposing the strings and catches in advertising fine print. Wed, 08 Sep 2010 18:56:21 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Lynette http://www.mouseprint.org/2006/10/23/frequent-flier-miles-will-expire-sooner/comment-page-1/#comment-180811 Lynette Mon, 08 Jun 2009 18:34:56 +0000 http://www.mouseprint.org/?p=142#comment-180811 I just found out that Delta took my mileage saying "it expired after 24 months of being inactive". I kept my last paper statement and it indicated it will expire Dec. 2009. They said they have changed that sometime and I should have read the e-mail. (we are responsible for reading the fine lines) I tried to call, e-mail and fax them info including the paper statement, and no answer. They send you the usual crap in the e-mail saying the same thing (it expire after 24 months inactive). It there something we can do or is there an ongoing class action lawsuit about this? I am really mad because I was counting on using it for summer. I just found out that Delta took my mileage saying “it expired after 24 months of being inactive”. I kept my last paper statement and it indicated it will expire Dec. 2009. They said they have changed that sometime and I should have read the e-mail. (we are responsible for reading the fine lines) I tried to call, e-mail and fax them info including the paper statement, and no answer. They send you the usual crap in the e-mail saying the same thing (it expire after 24 months inactive).

It there something we can do or is there an ongoing class action lawsuit about this? I am really mad because I was counting on using it for summer.

]]> By: adder http://www.mouseprint.org/2006/10/23/frequent-flier-miles-will-expire-sooner/comment-page-1/#comment-176017 adder Wed, 15 Apr 2009 05:32:54 +0000 http://www.mouseprint.org/?p=142#comment-176017 Has anyone had any luck with Delta reversing there expiring of there so called life time miles? Has anyone had any luck with Delta reversing there expiring of there so called life time miles?

]]> By: ken http://www.mouseprint.org/2006/10/23/frequent-flier-miles-will-expire-sooner/comment-page-1/#comment-172937 ken Tue, 17 Mar 2009 17:57:58 +0000 http://www.mouseprint.org/?p=142#comment-172937 I earned 65k miles in AA under the 36-month policy. The original expiration date was 09/2009. After AA changed the retention period to 18 months, my miles disappeared. My email preference is Unsubscribe, so no eSummary was sent to me with the alert on policy change. AAvantage Terms and Conditions have such a provision - AAvantage is an individual-oriented program. Your mileage summaries, special promotional materials, and tickets will be sent to the address or email address, as applicable, you provide. AA acknowledges that it no longer sends out paper mileage summary. So I went to Small Claim court with the argument that AA did not comply with the Terms and Conditions, and failure to send paper statement had denied me with the opportunity to react accordingly. However, the judgment said that I had not shown that AA was required to send notice by postal delivery. So I lost. I also had another argument that I had acted according to the original expiration date. I was hoping that AA would not have the option to change the date by law after someone had acted reasonably according to that date. But it was not mentioned at all in the judgment by the pro tem judge. As a plaintiff in small claim court, I am not allowed to appeal the judgment. Is there any legal mistake by the judge in this case? I earned 65k miles in AA under the 36-month policy. The original expiration date was 09/2009. After AA changed the retention period to 18 months, my miles disappeared. My email preference is Unsubscribe, so no eSummary was sent to me with the alert on policy change. AAvantage Terms and Conditions have such a provision – AAvantage is an individual-oriented program. Your mileage summaries, special promotional materials, and tickets will be sent to the address or email address, as applicable, you provide. AA acknowledges that it no longer sends out paper mileage summary. So I went to Small Claim court with the argument that AA did not comply with the Terms and Conditions, and failure to send paper statement had denied me with the opportunity to react accordingly. However, the judgment said that I had not shown that AA was required to send notice by postal delivery. So I lost. I also had another argument that I had acted according to the original expiration date. I was hoping that AA would not have the option to change the date by law after someone had acted reasonably according to that date. But it was not mentioned at all in the judgment by the pro tem judge. As a plaintiff in small claim court, I am not allowed to appeal the judgment. Is there any legal mistake by the judge in this case?

]]> By: Lara http://www.mouseprint.org/2006/10/23/frequent-flier-miles-will-expire-sooner/comment-page-1/#comment-171653 Lara Thu, 05 Mar 2009 13:01:58 +0000 http://www.mouseprint.org/?p=142#comment-171653 DO NOT fly USAirways anymmore. let them go bankrupt. These big airlines do not learn from their mistakes. This is a horrible customer service issue. I lost my 25K miles i was saving for a trip and they have nothing to say but "sorry, these are the rules" They now want me to "buy them back" and pay 4200 to reinstate them. CROOKS They have lost a customer. I'm buying based on price and not airline preference anymore. Learn from Virgin Atlantic, JetBlue and Southwest... these airlines are all about their customers, and it shows! Us Airways: go to hell! you have been very mean to your customers DO NOT fly USAirways anymmore. let them go bankrupt.
These big airlines do not learn from their mistakes. This is a horrible customer service issue. I lost my 25K miles i was saving for a trip and they have nothing to say but “sorry, these are the rules”

They now want me to “buy them back” and pay 4200 to reinstate them. CROOKS

They have lost a customer. I’m buying based on price and not airline preference anymore. Learn from Virgin Atlantic, JetBlue and Southwest… these airlines are all about their customers, and it shows!

Us Airways: go to hell! you have been very mean to your customers

]]> By: yvette amsallen http://www.mouseprint.org/2006/10/23/frequent-flier-miles-will-expire-sooner/comment-page-1/#comment-150803 yvette amsallen Mon, 15 Sep 2008 04:11:40 +0000 http://www.mouseprint.org/?p=142#comment-150803 49,000 miles with United, gone, without notice. I've spent hours on the phone, but complaints fall on deaf ears. While, on hold, an offer to start a credit card and receive 20,000 miles. Certainly, I will not take that offer, to only build up miles again, for them to wipe them out, without care. I was sick for 2 years. Now that I feel better, I and a friend will go to Hawaii, but not on United Airlines. Wonder how their policies are encouraging business? 49,000 miles with United, gone, without notice. I’ve spent hours on the phone, but complaints fall on deaf ears.
While, on hold, an offer to start a credit card and receive 20,000 miles. Certainly, I will not take that offer, to only build up miles again, for them to wipe them out, without care.
I was sick for 2 years. Now that I feel better, I and a friend will go to Hawaii, but not on United Airlines.
Wonder how their policies are encouraging business?

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