Comments on: Toys R Us Price Guarantee: We Match Prices Only When We Feel Like*

By: buyer

buyer — Thu, 24 Jul 2008 01:06:20 +0000

Actually Joe, you need to reevaluate your opinion of a store that won’t even match their website price. TRU stores sell a product for $39.99, but the website sells it for $22.99. I called to ask if they would honor their own price and they said that’s not their policy. What a giant load of ####!

By: joe

joe — Sun, 06 Jul 2008 01:18:58 +0000

Toys “R” us is a good store and is trying harder than any other company!!!!!!!!!!!!!!

By: Tania

Tania — Thu, 29 May 2008 02:47:19 +0000

price matching should never have been made a policy by any store. it doesn’t help buisiness, and if customers are going to complain anyway, it’s just not worth it. if you can find the item cheaper somewhere else then just go there.

By: rochelle

rochelle — Thu, 19 Jul 2007 00:20:37 +0000

Well here is a good one for you. I found a price for a freestanding
stove $496.00 less than the price at Lowe’s, I went into the store
and asked them their policy on price matching prior to showing them
the price difference, they said as long as it is a store front,and
we can call them to verify the price then we will honor it. I then showed them the price, a department manager came over, it met the
requirements, so I payed for the item, almost skipping out of the store, and so proud that I had saved so much money.
Now my stove has arrived at the store and the manager just called
and left a message: that I would have had to pay shipping for that item,
so we are going to have to charge you more.
Their policy is price match the actual item, not anything else.
Now they are holding my stove, and the manager has left and no one else
has the authority to talk to me. Boy am I angry!

By: Ryan

Ryan — Tue, 02 Jan 2007 20:31:48 +0000

I’ve been with Toys R Us for nearly two years, and the price-match policy was ended prior to me starting there. Believe it or not, price mark-up on TRU merchandise is not as high as people are ‘claiming’ it to be.