Comments on: American Airlines AAdvantage: Miles to Expire in 18 Months

By: Roberta

Roberta — Fri, 06 Nov 2009 18:56:29 +0000

I was notified on August 11th that I MAY lose my miles WITHIN 3 MONTHS if I did not book a flight or purchase more miles “soon”. I lost all my miles on Oct. 23rd with no warning and only found out when I wanted to use them today, Nov. 6th. AA customer service agent did not care. Said it would cost me $1820.00 to repurchase my 91,000 miles. They are insane!! What horrendous business practices this airline has. I’d join a class action suit also! I’ve been flying American Airlines for years, just couldn’t book a flight for many personal reasons over the past 18 months. I don’t understand losing all miles in one fell swoop!!

By: Bill Elwell

Bill Elwell — Wed, 21 Oct 2009 05:32:58 +0000

I lost 451,000 miles and all these miles were earned with the three year rule. I was never informed of the rule change. There is no loyalty in AA.

When I asked, I was incorrectly told by an AA employee in December 2006 AA employee it was two years when it was actually three years. Then they changed the rule in June 2007.

AA also hurts you with how they measure the 18 months. The time begins when you make the reservation not when you fly.

Please include me in any class action law suit. Management has permission to release my email address to the party creating the law suit.

By: Dan

Dan — Fri, 18 Sep 2009 21:27:14 +0000

I discovered 176,000 miles “expired” in April 09. I called AA and spoke to with John Geib, Supervsor. Basically, they refused to accept responsibility for contacting me to WARN me of thier new program because they did not have my e-mail address on file. I find this to be an unconscionable excuse, given that I receive offers from AA for credit cards and the like. But, when it comes down to something I really care about, they feign innocence. I hope a class action law suit is on the way…count me in.

By: Andres

Andres — Tue, 04 Aug 2009 00:36:09 +0000

I booked a flight so my miles wouldn’t expire, and then I just realized they had expired anyway. My flight was February 27 and they expired February 21st. I was told that booking (and paying!) a flight is not considered “activity”. Please let me know if you have been succesful.

By: Lisa

Lisa — Sat, 01 Aug 2009 16:08:39 +0000

We just found out that we lost 240,000 miles in the same manner as everyone else. We have found and faxed 2 receipts for car rentals that we hoping will help us out, but were told since they were booked through Hotwire.com and not direct, this may not qualify. We has also signed up for Netflix and made online purchases at Office Depot which we faxed over as well. These were not originally purchased via the AA portal link so they may deny these as well. Crossing our fingers, it stinks.