Comments on: American Airlines AAdvantage: Miles to Expire in 18 Months http://www.mouseprint.org/2007/06/04/american-airlines-aadvantage-miles-to-expire-in-18-months/ Exposing the strings and catches in advertising fine print. Wed, 10 Mar 2010 19:12:53 -0500 http://wordpress.org/?v=2.9.2 hourly 1 By: David http://www.mouseprint.org/2007/06/04/american-airlines-aadvantage-miles-to-expire-in-18-months/comment-page-2/#comment-197277 David Mon, 25 Jan 2010 22:48:12 +0000 http://www.mouseprint.org/?p=254#comment-197277 I lost about 100,000 miles, I did read through the one email I received, I thought I understood the terms and conditions, however when I lost them I realized I apparently had not, but when I called them I quickly realized I was out-of-luck, it will be a cold day in hell when I fly AA again. I lost about 100,000 miles, I did read through the one email I received, I thought I understood the terms and
conditions, however when I lost them I realized I apparently had not, but when I called them I quickly realized
I was out-of-luck, it will be a cold day in hell when I fly AA again.

]]> By: Bernard http://www.mouseprint.org/2007/06/04/american-airlines-aadvantage-miles-to-expire-in-18-months/comment-page-2/#comment-196683 Bernard Fri, 15 Jan 2010 23:31:38 +0000 http://www.mouseprint.org/?p=254#comment-196683 I just lost 145K miles with no notice. I realized the fact just 2 weeks after the dead line as I was willing to use some of them. This is a shame and I feel very angry at AA airline which I called and they would not listen at not receiving a notification. They just presented the buy back program which I found expensive and the Challenge which looked to be a "project" by itself which I declined. How would like to take a commitment with a business which just just ripped you off ! I wish I can avoid using their service for as long as possible for me and my family. I just lost 145K miles with no notice. I realized the fact just 2 weeks after the dead line as I was willing to use some of them. This is a shame and I feel very angry at AA airline which I called and they would not listen at not receiving a notification. They just presented the buy back program which I found expensive and the Challenge which looked to be a “project” by itself which I declined. How would like to take a commitment with a business which just just ripped you off ! I wish I can avoid using their service for as long as possible for me and my family.

]]> By: Fer http://www.mouseprint.org/2007/06/04/american-airlines-aadvantage-miles-to-expire-in-18-months/comment-page-2/#comment-194971 Fer Mon, 14 Dec 2009 19:11:54 +0000 http://www.mouseprint.org/?p=254#comment-194971 Today I went online to book some mileage travel, and I discovered that I lost all my miles (74k), and my wife lost hers (35k). Talked to AA -- they could care less. Just three months ago I purchased $4,200 worth of international travel. But because I haven't actually traveled yet, it doesn't count as activity! So, I agreed to sign up for their stupid VISA deal ($50 yearly fee) in order to have my miles reinstated at some point next year. What a ripoff! Someone should sue. Today I went online to book some mileage travel, and I discovered that I lost all my miles (74k), and my wife lost hers (35k). Talked to AA — they could care less. Just three months ago I purchased $4,200 worth of international travel. But because I haven’t actually traveled yet, it doesn’t count as activity! So, I agreed to sign up for their stupid VISA deal ($50 yearly fee) in order to have my miles reinstated at some point next year. What a ripoff! Someone should sue.

]]> By: Bob http://www.mouseprint.org/2007/06/04/american-airlines-aadvantage-miles-to-expire-in-18-months/comment-page-2/#comment-194852 Bob Fri, 11 Dec 2009 20:02:17 +0000 http://www.mouseprint.org/?p=254#comment-194852 Anyone in this blog, might want to contact Senator Schumer's office - what's he's investigating sounds exactly like what happened here Senator Wants Investigation Of Frequent Flyer Programs By Chris Walters on November 23, 2009 2:23 PM 1344 views Senator Charles Schumer (D-NY) is calling for a probe of frequent flyer programs to determine whether they deliver the value that they promise. In particular, he wants the Department of Transportation to look into the issue of evaporating miles, a relatively new phenomenon brought introduced via expiration dates in recent years. “"As the holiday travel season approaches, we cannot let airlines and credit card companies continue to fly off with hard-earned frequent flier miles," Schumer said in an announcement scheduled for Sunday. "When a consumer accumulates valuable frequent flier miles, they should not have to constantly worry that they are going to expire with little or no notification from the airline." [...] Frequent flier model programs began 20 years ago, most with no expiration dates for the benefits. In the last decade, airlines have created three-year windows for consumers to use the miles, Schumer said. ”The Air Transport Group, a industry trade group, defended its member companies by pointing out that "the system hasn't been targeted by regulators." Well, yeah. That's probably why Senator Schumer is raising the issue. "It's time to probe frequent-flier accounts, senator says" [USA Today] (Photo: Kossy@FINEDAYS) More About: airlines,frequent flyer programs,frequent flyers,frequent fliers,airplanes,loyalty programs,complaints,expiration dates,fine print http://consumerist.com/2009/11/senator-wants-investigation-of-frequent-flyer-programs.html#comments-content Anyone in this blog, might want to contact Senator Schumer’s office – what’s he’s investigating sounds exactly like what happened here

Senator Wants Investigation Of Frequent Flyer Programs

By Chris Walters on November 23, 2009 2:23 PM 1344 views Senator Charles Schumer (D-NY) is calling for a probe of frequent flyer programs to determine whether they deliver the value that they promise. In particular, he wants the Department of Transportation to look into the issue of evaporating miles, a relatively new phenomenon brought introduced via expiration dates in recent years.

“”As the holiday travel season approaches, we cannot let airlines and credit card companies continue to fly off with hard-earned frequent flier miles,” Schumer said in an announcement scheduled for Sunday. “When a consumer accumulates valuable frequent flier miles, they should not have to constantly worry that they are going to expire with little or no notification from the airline.”

[...]

Frequent flier model programs began 20 years ago, most with no expiration dates for the benefits. In the last decade, airlines have created three-year windows for consumers to use the miles, Schumer said.

”The Air Transport Group, a industry trade group, defended its member companies by pointing out that “the system hasn’t been targeted by regulators.” Well, yeah. That’s probably why Senator Schumer is raising the issue.

“It’s time to probe frequent-flier accounts, senator says” [USA Today]
(Photo: Kossy@FINEDAYS)

More About: airlines,frequent flyer programs,frequent flyers,frequent fliers,airplanes,loyalty programs,complaints,expiration dates,fine print

http://consumerist.com/2009/11/senator-wants-investigation-of-frequent-flyer-programs.html#comments-content

]]> By: Roberta http://www.mouseprint.org/2007/06/04/american-airlines-aadvantage-miles-to-expire-in-18-months/comment-page-2/#comment-192950 Roberta Fri, 06 Nov 2009 18:56:29 +0000 http://www.mouseprint.org/?p=254#comment-192950 I was notified on August 11th that I MAY lose my miles WITHIN 3 MONTHS if I did not book a flight or purchase more miles "soon". I lost all my miles on Oct. 23rd with no warning and only found out when I wanted to use them today, Nov. 6th. AA customer service agent did not care. Said it would cost me $1820.00 to repurchase my 91,000 miles. They are insane!! What horrendous business practices this airline has. I'd join a class action suit also! I've been flying American Airlines for years, just couldn't book a flight for many personal reasons over the past 18 months. I don't understand losing all miles in one fell swoop!! I was notified on August 11th that I MAY lose my miles WITHIN 3 MONTHS if I did not book a flight or purchase more miles “soon”. I lost all my miles on Oct. 23rd with no warning and only found out when I wanted to use them today, Nov. 6th. AA customer service agent did not care. Said it would cost me $1820.00 to repurchase my 91,000 miles. They are insane!! What horrendous business practices this airline has. I’d join a class action suit also! I’ve been flying American Airlines for years, just couldn’t book a flight for many personal reasons over the past 18 months. I don’t understand losing all miles in one fell swoop!!

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