Comments on: American Airlines AAdvantage: Miles to Expire in 18 Months http://www.mouseprint.org/2007/06/04/american-airlines-aadvantage-miles-to-expire-in-18-months/ Exposing the strings and catches buried in the fine print. Fri, 10 Feb 2012 17:27:48 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Laughable http://www.mouseprint.org/2007/06/04/american-airlines-aadvantage-miles-to-expire-in-18-months/comment-page-2/#comment-218833 Laughable Mon, 29 Nov 2010 19:20:30 +0000 http://www.mouseprint.org/?p=254#comment-218833 You can sue the airline. They disclosed everything and continue to do so on the webpage. Silly people. You can sue the airline. They disclosed everything and continue to do so on the webpage. Silly people.

]]> By: Susan http://www.mouseprint.org/2007/06/04/american-airlines-aadvantage-miles-to-expire-in-18-months/comment-page-2/#comment-218548 Susan Fri, 26 Nov 2010 18:17:35 +0000 http://www.mouseprint.org/?p=254#comment-218548 GIve me back my miles. Broad daylight thievery! GIve me back my miles. Broad daylight thievery!

]]> By: Ted http://www.mouseprint.org/2007/06/04/american-airlines-aadvantage-miles-to-expire-in-18-months/comment-page-2/#comment-217160 Ted Tue, 09 Nov 2010 01:50:49 +0000 http://www.mouseprint.org/?p=254#comment-217160 I didn't lose as many miles as everyone else but lost 25k last week I just found out and my next AA flight was booked for november. Basically, as consumers, I guess we all have a choice on who we go with. And customer service is more and more important. We all have a choice to no longer fly American Airlines, and their fleet is outdated and the unsafest anyways from everything thats been reported. Customer Loyalty is about making exceptions and also having a BETTER program than your competitors. I think I will go cancel my American Airlines flight now and rebook on Southwest or JetBlue or even Delta who doesn't nickel and dime you. Thanks for the posts. Saved me some time in trying to get my miles back. to anyone working at American Airlines, hopefully your reading all of this and can drive change. Otherwise, you will lose more and more customers through word of mouth. I didn’t lose as many miles as everyone else but lost 25k last week I just found out and my next AA flight was booked for november. Basically, as consumers, I guess we all have a choice on who we go with. And customer service is more and more important. We all have a choice to no longer fly American Airlines, and their fleet is outdated and the unsafest anyways from everything thats been reported. Customer Loyalty is about making exceptions and also having a BETTER program than your competitors. I think I will go cancel my American Airlines flight now and rebook on Southwest or JetBlue or even Delta who doesn’t nickel and dime you.

Thanks for the posts. Saved me some time in trying to get my miles back.

to anyone working at American Airlines, hopefully your reading all of this and can drive change. Otherwise, you will lose more and more customers through word of mouth.

]]> By: Serena http://www.mouseprint.org/2007/06/04/american-airlines-aadvantage-miles-to-expire-in-18-months/comment-page-2/#comment-215656 Serena Sun, 24 Oct 2010 16:49:03 +0000 http://www.mouseprint.org/?p=254#comment-215656 I have no sympathy for you people. Back in May of 2007, American Airlines published this info of the program change. Not only on AA.com but in the NY, Chicago, Miama, Dallas, LA, SFO and many other major newspapers. It was mentioned repeatedly by news outlets world wide. Much discussion was done in many, many arenas about the changes. Even so, they gave everyone three mailings at the info they had for them. Three direct mailings and monthly email notices. The partners also sent out notices. All it takes to keep your miles active is some change in your account at least once every year and a half. You don't even have to fly there are hundreds of vendors that will give you miles. This program, and ones like it, always count on you to stay active. If you are just putting it out of your mind forever and not staying frequent - in a frequency program - you only have yourself to blame. It's always the business' fault when you ignore them, isn't it. Even if you ignored AA, Citibank must have been sending you those cc notices which should have, if you are intelligent, prompted you to go check your miles, thinking "Hmm, I haven't done anything in a long long time". Miles are currency, they are a reward for being loyal. What is loyal about abandoning the partnership? Cause that is what it is. You do business, they reward you. Not hard to understand. Even so, AA will give your miles back to you if you go back and participate again. By flying once, getting a credit card and updating your email, you'll get back up to 200 thousand miles. If you have more, you only have to fly twice and get the credit card. We had ignored our program and lost 560k. We got it back in a very easy, sensible way and the AA customer service people were very understanding and sympathetic. If you scream and yell and blame them, for a well published and sensible policy, you'll get nowhere. How would you like to be yelled at for something that the caller had total control over? And you can't sue AA. They did everything they were supposed to, notified so many ways, like us, you chose to ignore the warning signs. I'll always know now, what is expected of me and simply change my mileage balance every year and half by adding or using miles. Stop complaining and threatening and do what we did. I have no sympathy for you people. Back in May of 2007, American Airlines published this info of the program change. Not only on AA.com but in the NY, Chicago, Miama, Dallas, LA, SFO and many other major newspapers. It was mentioned repeatedly by news outlets world wide. Much discussion was done in many, many arenas about the changes. Even so, they gave everyone three mailings at the info they had for them. Three direct mailings and monthly email notices. The partners also sent out notices. All it takes to keep your miles active is some change in your account at least once every year and a half. You don’t even have to fly there are hundreds of vendors that will give you miles.
This program, and ones like it, always count on you to stay active. If you are just putting it out of your mind forever and not staying frequent – in a frequency program – you only have yourself to blame. It’s always the business’ fault when you ignore them, isn’t it. Even if you ignored AA, Citibank must have been sending you those cc notices which should have, if you are intelligent, prompted you to go check your miles, thinking “Hmm, I haven’t done anything in a long long time”. Miles are currency, they are a reward for being loyal. What is loyal about abandoning the partnership? Cause that is what it is. You do business, they reward you. Not hard to understand.
Even so, AA will give your miles back to you if you go back and participate again. By flying once, getting a credit card and updating your email, you’ll get back up to 200 thousand miles. If you have more, you only have to fly twice and get the credit card. We had ignored our program and lost 560k. We got it back in a very easy, sensible way and the AA customer service people were very understanding and sympathetic. If you scream and yell and blame them, for a well published and sensible policy, you’ll get nowhere. How would you like to be yelled at for something that the caller had total control over?
And you can’t sue AA. They did everything they were supposed to, notified so many ways, like us, you chose to ignore the warning signs. I’ll always know now, what is expected of me and simply change my mileage balance every year and half by adding or using miles.
Stop complaining and threatening and do what we did.

]]> By: Sandy http://www.mouseprint.org/2007/06/04/american-airlines-aadvantage-miles-to-expire-in-18-months/comment-page-2/#comment-215152 Sandy Mon, 18 Oct 2010 19:31:37 +0000 http://www.mouseprint.org/?p=254#comment-215152 I lost 145,000 miles! I was planning a nice vacation to Hawaii with my family and when I check online, I was shocked to see zero mileage balance! So much of marketing material but no notice for mile expiry! I had flown on one of their partner airline during the 18 month period and so requested for the mileage thinking that would reinstate my miles. But AA came back saying that the class flown is not eligible for mileage. I don't trust them!!! We are never flying AA again. I lost 145,000 miles! I was planning a nice vacation to Hawaii with my family and when I check online, I was shocked to see zero mileage balance! So much of marketing material but no notice for mile expiry! I had flown on one of their partner airline during the 18 month period and so requested for the mileage thinking that would reinstate my miles. But AA came back saying that the class flown is not eligible for mileage. I don’t trust them!!! We are never flying AA again.

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