Comments on: Chrysler’s Lifetime Warranty: The Ultimate Hidden Guarantee http://www.mouseprint.org/2007/08/06/chryslers-lifetime-warranty-the-ultimate-hidden-guarantee/ Exposing the strings and catches buried in the fine print. Fri, 10 Feb 2012 17:27:48 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Charles Alexander http://www.mouseprint.org/2007/08/06/chryslers-lifetime-warranty-the-ultimate-hidden-guarantee/comment-page-1/#comment-274273 Charles Alexander Mon, 19 Dec 2011 16:27:23 +0000 http://www.mouseprint.org/?p=278#comment-274273 I have a 2008 Dodge Ram 3500 Mega Cab.....at 64,000 Miles the front end had to be completely rebuilt, at 74,000 miles both batteries went bad at the same time and the universal joints had to be replaced. It has its third set of tires on the front...........I have had other makes of cars that were driven in excess of 189,000 miles without any these types of issues............I have ask the dealer to have chrysler to pay for the cost of the tires that had to be replaced and they informed me that tires were not chrysler problems. I feel that 3 sets of times in 74000 miles is ver excessive and should be replaced by the car manufacturer.........I have one of the models that is suppose to have a lifetime drive terrain warranty and the deal is saying that they do not show the vehicle having they kind of warranty although they are the one that sold it to me and informed me that it did have they kinda of warranty....and now the transmission will not go into park...........75,000 miles............unless something changes with the work being performed on my truck and the warranty issued I will never purchase another chrysler product and will not ever recommend anyone to purchase one of their vehicles........ I have a 2008 Dodge Ram 3500 Mega Cab…..at 64,000 Miles the front end had to be completely rebuilt, at 74,000 miles both batteries went bad at the same time and the universal joints had to be replaced. It has its third set of tires on the front………..I have had other makes of cars that were driven in excess of 189,000 miles without any these types of issues…………I have ask the dealer to have chrysler to pay for the cost of the tires that had to be replaced and they informed me that tires were not chrysler problems. I feel that 3 sets of times in 74000 miles is ver excessive and should be replaced by the car manufacturer………I have one of the models that is suppose to have a lifetime drive terrain warranty and the deal is saying that they do not show the vehicle having they kind of warranty although they are the one that sold it to me and informed me that it did have they kinda of warranty….and now the transmission will not go into park………..75,000 miles…………unless something changes with the work being performed on my truck and the warranty issued I will never purchase another chrysler product and will not ever recommend anyone to purchase one of their vehicles……..

]]> By: Gerard http://www.mouseprint.org/2007/08/06/chryslers-lifetime-warranty-the-ultimate-hidden-guarantee/comment-page-1/#comment-259444 Gerard Wed, 14 Sep 2011 19:55:50 +0000 http://www.mouseprint.org/?p=278#comment-259444 I have a 2008 Dodge Charger purchased new. The air conditioning was worked on while under warranty and repaired. The car is now three years old with only 42,000 miles and an a/c line started leaking. We of course paid for it to be repaired. After talking with the service rep he sent an email to Chrysler and they are refunding the cost of the repairs. We also had to change the seals in the rear end and did not realize the warranty covered them so we paid for that. I spoke with the service rep again and he said it should have been covered under the Lifetime Warranty, so he sent an email to Chrysler and we are going to be refunded the cost of the repairs for this also. We purchased this car because of the warranty. I have never been a strong fan of Chrysler but this has been the best automobile I have ever owned. The dealer has always stood behind the warranty and my service rep calls me when it is time to bring it in for different intervals of service work. I guess it all depends on what dealer you get and what type of service rep you have. Thanks Mark Dodge of Lake Charles, LA and thanks Monty for your hard work as a service rep. I have a 2008 Dodge Charger purchased new. The air conditioning was worked on while under warranty and repaired. The car is now three years old with only 42,000 miles and an a/c line started leaking. We of course paid for it to be repaired. After talking with the service rep he sent an email to Chrysler and they are refunding the cost of the repairs.

We also had to change the seals in the rear end and did not realize the warranty covered them so we paid for that. I spoke with the service rep again and he said it should have been covered under the Lifetime Warranty, so he sent an email to Chrysler and we are going to be refunded the cost of the repairs for this also.

We purchased this car because of the warranty. I have never been a strong fan of Chrysler but this has been the best automobile I have ever owned. The dealer has always stood behind the warranty and my service rep calls me when it is time to bring it in for different intervals of service work.

I guess it all depends on what dealer you get and what type of service rep you have. Thanks Mark Dodge of Lake Charles, LA and thanks Monty for your hard work as a service rep.

]]> By: Peaver http://www.mouseprint.org/2007/08/06/chryslers-lifetime-warranty-the-ultimate-hidden-guarantee/comment-page-1/#comment-241688 Peaver Wed, 04 May 2011 23:08:25 +0000 http://www.mouseprint.org/?p=278#comment-241688 The vehicle is covered with no charges for parts or labor for as long as you own the vehicle. Period. So if someone tell you that it only covers defects in parts or labor, they're wrong.My son was charged for a bad rear axle seal, paid for the work , and then called/wrote the company about the charges. His money will be refunded within thirty days. If a seal leaks after 40,000 miles, it is defective. If a motor wears out after 100,000 miles on a lifetime warranty, the motor is defective. Period. Read the warranty The vehicle is covered with no charges for parts or labor for as long as you own the vehicle.
Period.
So if someone tell you that it only covers defects in parts or labor, they’re wrong.My son was charged for a bad rear axle seal, paid for the work , and then called/wrote the company about the charges. His money will be refunded within thirty days.
If a seal leaks after 40,000 miles, it is defective.
If a motor wears out after 100,000 miles on a lifetime warranty, the motor is defective. Period.
Read the warranty

]]> By: Glen http://www.mouseprint.org/2007/08/06/chryslers-lifetime-warranty-the-ultimate-hidden-guarantee/comment-page-1/#comment-199007 Glen Tue, 02 Mar 2010 17:01:59 +0000 http://www.mouseprint.org/?p=278#comment-199007 Any warranty is only as good as the dealer. I was a service advisor a couple decades ago and handled many a customer that had been taken through the grinder by other dealers before we got it correct or worked out something. I still buy my Jeeps there and have little problems. Any warranty is only as good as the dealer. I was a service advisor a couple decades ago and handled many a customer that had been taken through the grinder by other dealers before we got it correct or worked out something. I still buy my Jeeps there and have little problems.

]]> By: jane http://www.mouseprint.org/2007/08/06/chryslers-lifetime-warranty-the-ultimate-hidden-guarantee/comment-page-1/#comment-194630 jane Mon, 07 Dec 2009 05:30:47 +0000 http://www.mouseprint.org/?p=278#comment-194630 Just to know the process of getting the warranty information for the purpose of reviewing makes me totally dissapointed with Chrysler. If company is not hiding anything there's no reason not to make the warranty copy available. And to think that a review is a good chance to let the people know the genuinity of the offer. Just to know the process of getting the warranty information for the purpose of reviewing makes me totally dissapointed with Chrysler. If company is not hiding anything there’s no reason not to make the warranty copy available. And to think that a review is a good chance to let the people know the genuinity of the offer.

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