Comments on: AT&T Wireless: Surprise Terms & Conditions http://www.mouseprint.org/2007/08/20/att-wireless-surprise-terms-conditions/ Exposing the strings and catches in advertising fine print. Fri, 06 Nov 2009 18:56:29 -0600 http://wordpress.org/?v=2.8.5 hourly 1 By: David http://www.mouseprint.org/2007/08/20/att-wireless-surprise-terms-conditions/comment-page-1/#comment-187715 David Wed, 02 Sep 2009 13:06:13 +0000 http://www.mouseprint.org/?p=280#comment-187715 There is alot of fine print but I must say that I was VERY pleased recently with AT&T and their service response. I opened my bill which is typically $120 and the bill was for over $800. I was a little freaked out to say the least. We have three phones on the plan. One was added for my in-laws to use while traveling back and forth to dotors appointments. Recently, they had a grandson move in and started using the phone and was texting like crazy. Their phone did not have a texting plan. I called AT & T and the associate was very helpful. In the end they charged me one month for unlimited texting which cost me $20 bucks versus the additional $700. There is alot of fine print but I must say that I was VERY pleased recently with AT&T and their service response. I opened my bill which is typically $120 and the bill was for over $800. I was a little freaked out to say the least. We have three phones on the plan. One was added for my in-laws to use while traveling back and forth to dotors appointments. Recently, they had a grandson move in and started using the phone and was texting like crazy. Their phone did not have a texting plan. I called AT & T and the associate was very helpful. In the end they charged me one month for unlimited texting which cost me $20 bucks versus the additional $700.

]]> By: L Lucas http://www.mouseprint.org/2007/08/20/att-wireless-surprise-terms-conditions/comment-page-1/#comment-186943 L Lucas Sat, 22 Aug 2009 04:30:35 +0000 http://www.mouseprint.org/?p=280#comment-186943 ATT does not appreciate their customers. I signed up for the bundle plan in November of 2009, which included cell phone, home phone and internet services. I was also informed that I would receive a $200 rebate, which I never received. It was also explained to me that with my plan that my cell phone mobile to mobile included any ATT land line. Nevertheless, that was also untrue and I incurred overage charges. Needless to say, they did not bundle until Februay and I was charged for that service. Long story short,I was flabergasted to see a bill for $400.00. I have been on the telephone with countless representives trying to come up with a some type of resolution. This went on for 8 months and several hours trying to resolve this issue, mind you I was still making payments. One month the issue would be cleared up and the next month they would be trheatening to terminate my services. One representive apparently entered into the computer that I had paid $400 (not true) and it came back insufficent funds. I have truly been on a merry-go-round with this company; however, the issue continued to go unresolved. ATT ended up turning off my cell phone (without notice), and one by one disconnecting all of my services two days after I made a payment for $150.00 which were the current charges. Every month since I had the service, I was on the telephone with a representative disputing the charges. Therefore, I conclude that ATT does not value or appreciate their customers. I went into an Altel store, and overheard a lady complaining about an overage charge of $200 for text messages. Keep in mind, she never denied that it was not true (she had a teenage daughter). Altel took off the charges, and offered the lady a $20 plan for no limit text message to avoid future overages. Ofcourse the lady left the store completely satisfied. Now, there is company who value's and appreciate their customers. ATT does not appreciate their customers. I signed up for the bundle plan in November of 2009, which included cell phone, home phone and internet services. I was also informed that I would receive a $200 rebate, which I never received. It was also explained to me that with my plan that my cell phone mobile to mobile included any ATT land line. Nevertheless, that was also untrue and I incurred overage charges. Needless to say, they did not bundle until Februay and I was charged for that service. Long story short,I was flabergasted to see a bill for $400.00. I have been on the telephone with countless representives trying to come up with a some type of resolution. This went on for 8 months and several hours trying to resolve this issue, mind you I was still making payments. One month the issue would be cleared up and the next month they would be trheatening to terminate my services. One representive apparently entered into the computer that I had paid $400 (not true) and it came back insufficent funds. I have truly been on a merry-go-round with this company; however, the issue continued to go unresolved. ATT ended up turning off my cell phone (without notice), and one by one disconnecting all of my services two days after I made a payment for $150.00 which were the current charges. Every month since I had the service, I was on the telephone with a representative disputing the charges. Therefore, I conclude that ATT does not value or appreciate their customers.

I went into an Altel store, and overheard a lady complaining about an overage charge of $200 for text messages. Keep in mind, she never denied that it was not true (she had a teenage daughter). Altel took off the charges, and offered the lady a $20 plan for no limit text message to avoid future overages. Ofcourse the lady left the store completely satisfied. Now, there is company who value’s and appreciate their customers.

]]> By: sunrise45 http://www.mouseprint.org/2007/08/20/att-wireless-surprise-terms-conditions/comment-page-1/#comment-184834 sunrise45 Wed, 29 Jul 2009 02:22:30 +0000 http://www.mouseprint.org/?p=280#comment-184834 I have been with att- cingular-bellsouth for almost 15 yrs. on the cellular service- I am GRANDFATHERED in on certain features that they do not offer anymore- every time you call you get a different call center - they seem to be nice out of canada and the carolinas - be persistent and they usually will honor the plan-ask for someone that has been with the company for a few years - it is getting harder- they keep wanting to change my plan to get me off the grandfathered features- i was told calling in puerto rico would be on my plan but they hit me with roaming charges- I called and they credited it back - south fla. has metropcs - not the best but getting better - but $35 unlimited in/out calls ANYTIME- but you have to buy the phone- you can buy other phones besides from them - you have to ask - also I bought a phone at walmart and put my att sim card in it and it works fine- got to stay ahead of the game -a letter to corporate about rude employess with names and date of call helps quite a bit... they want to create a monopoly on the market I have been with att- cingular-bellsouth for almost 15 yrs. on the cellular service-
I am GRANDFATHERED in on certain features that they do not offer anymore- every time you call you get a different call center – they seem to be nice out of canada and the carolinas
- be persistent and they usually will honor the plan-ask for someone that has been with the company for a few years -
it is getting harder- they keep wanting to change my plan to get me off the grandfathered features-
i was told calling in puerto rico would be on my plan but they hit me with roaming charges- I called and they credited it back – south fla. has metropcs – not the best but getting better – but $35 unlimited in/out calls ANYTIME- but you have to buy the phone- you can buy other phones besides from them – you have to ask – also I bought a phone at walmart and put my att sim card in it and it works fine- got to stay ahead of the game -a letter to corporate about rude employess with names and date of call helps quite a bit…
they want to create a monopoly on the market

]]> By: Bill http://www.mouseprint.org/2007/08/20/att-wireless-surprise-terms-conditions/comment-page-1/#comment-176299 Bill Sat, 18 Apr 2009 12:10:41 +0000 http://www.mouseprint.org/?p=280#comment-176299 my company just switched from unlimited usage on our at&t wireless to a limit of 5 gigs per month. We've been told that if that amount is exceeded, our cards will be shut off automatically and will not be re-activated until the next month, and there is nothing anyone can do about it. To prevent this from happening, i need to know how many minutes 5 gigs actually is, so that i can track my usage and not have my internet shut down as it is required for business. Anyone know what the conversion is? my company just switched from unlimited usage on our at&t wireless to a limit of 5 gigs per month. We’ve been told that if that amount is exceeded, our cards will be shut off automatically and will not be re-activated until the next month, and there is nothing anyone can do about it.
To prevent this from happening, i need to know how many minutes 5 gigs actually is, so that i can track my usage and not have my internet shut down as it is required for business. Anyone know what the conversion is?

]]> By: Paul Grover http://www.mouseprint.org/2007/08/20/att-wireless-surprise-terms-conditions/comment-page-1/#comment-146529 Paul Grover Mon, 25 Aug 2008 02:09:17 +0000 http://www.mouseprint.org/?p=280#comment-146529 Watch out for AT&T. I was on St. John in the US Virgin Islands and my plan called for no roaming charges in US Virgin Islands. Depending upon where I was driving on that island I picked up AT&T service or service from other providers off island including marine services. AT&T charged me several $1000 in roaming charges, demanded payment in the middle of the billing cycle and threatened to terminate my service while I was still there. I paid with my American Express card so service would not be terminated and then disputed the charges through the proper channels at American Express. American Express investigated and AT&T agreed to issue a credit. HOWEVER, the very next month AT&T put the same charge back on my bill. This has gone on for several months. I have found representatives at AT&T to be unprofessional to say the least and the company continues to act unethically each time they agree to a credit with American Express and then reissue the same charge the following month. AT&T knows what is going on here. I was not the first victim nor will I be the last of their unfair practices and deceit. Watch out for AT&T. I was on St. John in the US Virgin Islands and my plan called for no roaming charges in US Virgin Islands. Depending upon where I was driving on that island I picked up AT&T service or service from other providers off island including marine services. AT&T charged me several $1000 in roaming charges, demanded payment in the middle of the billing cycle and threatened to terminate my service while I was still there. I paid with my American Express card so service would not be terminated and then disputed the charges through the proper channels at American Express. American Express investigated and AT&T agreed to issue a credit. HOWEVER, the very next month AT&T put the same charge back on my bill. This has gone on for several months. I have found representatives at AT&T to be unprofessional to say the least and the company continues to act unethically each time they agree to a credit with American Express and then reissue the same charge the following month. AT&T knows what is going on here. I was not the first victim nor will I be the last of their unfair practices and deceit.

]]>