Comments on: Etailers’ Promise: 1 to 24 Minute Pickup Guaranteed http://www.mouseprint.org/2007/12/03/etailers-promise-1-to-24-minute-pickup-guaranteed/ Exposing the strings and catches in advertising fine print. Wed, 08 Sep 2010 00:12:15 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Ron James http://www.mouseprint.org/2007/12/03/etailers-promise-1-to-24-minute-pickup-guaranteed/comment-page-1/#comment-194808 Ron James Thu, 10 Dec 2009 22:26:34 +0000 http://www.mouseprint.org/?p=313#comment-194808 I believe Circuit City or Best buy is not just doing this for marketing. It may be for real but they just don't have a good system that compliments their strategy. I suggest they get a good warehouse management system or software if they want to keep good buying customers back. I believe Circuit City or Best buy is not just doing this for marketing. It may be for real but they just don’t have a good system that compliments their strategy. I suggest they get a good warehouse management system or software if they want to keep good buying customers back.

]]> By: Erin http://www.mouseprint.org/2007/12/03/etailers-promise-1-to-24-minute-pickup-guaranteed/comment-page-1/#comment-155363 Erin Sun, 12 Oct 2008 02:35:45 +0000 http://www.mouseprint.org/?p=313#comment-155363 I know that this was posted a while ago but I wanted to put my two sense in. I am a CSA Sup(Customer Service Supervisor) at Circuit City and have been with the company for 5 years 3 months. When they first rolled out the 24/24 Guarantee a couple of years ago I was skeptical cause we had had so many issues in the past and I dreaded having to give out a ton of $24 giftcards but that was what we were to do if the order wasn't ready. I don't know how hard it is to understand the 24/24.....unless you're not the brightest crayon in the box. The 24 minutes starts from the time that the email confirmation is printed(it has a time stamp on it). The customer comes in and if the order isn't ready within 24 minutes from the time stamp, there is a $24 to issue. Yes, I get the if a customer comes in the next day and the order isn't ready, that they should get the giftcard and I wouldn't argue with that if the product wasn't where it was supposed to be. Reguardless, I am tired of people acting as though people in retail are peons and that they are allowed to walk all over us. I'm sorry but the people that have issues with retailers and whatnot are not better, by a long shot. I, for example, am in Medical school and the retail schedule happens to work well with school. That got off on a tangent and I apologize.....but seriously, like someone said earlier, test out your theory a few times before you start ranting about stuff you don't have a clear grasp on. I know that this was posted a while ago but I wanted to put my two sense in.

I am a CSA Sup(Customer Service Supervisor) at Circuit City and have been with the company for 5 years 3 months. When they first rolled out the 24/24 Guarantee a couple of years ago I was skeptical cause we had had so many issues in the past and I dreaded having to give out a ton of $24 giftcards but that was what we were to do if the order wasn’t ready. I don’t know how hard it is to understand the 24/24…..unless you’re not the brightest crayon in the box. The 24 minutes starts from the time that the email confirmation is printed(it has a time stamp on it). The customer comes in and if the order isn’t ready within 24 minutes from the time stamp, there is a $24 to issue. Yes, I get the if a customer comes in the next day and the order isn’t ready, that they should get the giftcard and I wouldn’t argue with that if the product wasn’t where it was supposed to be.

Reguardless, I am tired of people acting as though people in retail are peons and that they are allowed to walk all over us. I’m sorry but the people that have issues with retailers and whatnot are not better, by a long shot. I, for example, am in Medical school and the retail schedule happens to work well with school.

That got off on a tangent and I apologize…..but seriously, like someone said earlier, test out your theory a few times before you start ranting about stuff you don’t have a clear grasp on.

]]> By: Amber http://www.mouseprint.org/2007/12/03/etailers-promise-1-to-24-minute-pickup-guaranteed/comment-page-1/#comment-128173 Amber Thu, 26 Jun 2008 13:53:13 +0000 http://www.mouseprint.org/?p=313#comment-128173 I have read the other people's comments and I'm sorry about what they've expierenced. But I used to work for Circuit City in Tulsa, OK. I was there when they first introduced the 24 minute pick up or a $24 gift card. My manager was the one that was supervising over that area, which is the warehouse. The warehouse lead and the Customer Service lead where very strict on everyone to make sure they followed that. And I'll admit, it's just like in any other work place, you will run into people that work some where and doesn't give a crap because it's just a job to them. But it's kind of unfair to mark everyone that works there that way. I loved my job and I enjoyed what I did. I worked back in Merch department (your local MP3 guru) and I helped warehouse and csa's gather and get the product out. We pull the product everyday. If you ordered it at midnight, when we came in at 8am that was the first thing that was addressed, you went and grabbed those items and sat them to the side. And we have ran into those problems that the website said we had the product but we didn't because it didn't get in on the truck or it was stolen then we order it for the customer and give them more of a discount as well as the gift card. and when we had employees in warehouse refused to do their job about the 24 minute pick up, then we had to get a manager to clear the transaction and we gave it without a problem. that happened a couple of times. i even did one myself because i released it and then the ticket prints and warehouse has to grab it, scan it to release it from our system so we know that it was picked up. but when warehouse person couldn't be found anywhere because they where slacking, i gave the $24 card without a problem, apologized and found someone to release the product and gave it to the customer myself. So this program with Ccity isn't really a joke. At least not to the stores in Tulsa but I can't speak or all the stores or the associates that work there now. And if your wondering why I said I used to work there and I thought it was so great.. I quit there yes, that was because of the decisions the CEO and other corporate heads where making at the time and I needed job security with better pay and hours. You need to understand, retail isn't exactly a good paying job with great hours, but you'll find people that enjoy that kind of work and helping people will stand it as long as they can until finacial problems happen. I have read the other people’s comments and I’m sorry about what they’ve expierenced. But I used to work for Circuit City in Tulsa, OK. I was there when they first introduced the 24 minute pick up or a $24 gift card. My manager was the one that was supervising over that area, which is the warehouse. The warehouse lead and the Customer Service lead where very strict on everyone to make sure they followed that. And I’ll admit, it’s just like in any other work place, you will run into people that work some where and doesn’t give a crap because it’s just a job to them. But it’s kind of unfair to mark everyone that works there that way. I loved my job and I enjoyed what I did. I worked back in Merch department (your local MP3 guru) and I helped warehouse and csa’s gather and get the product out. We pull the product everyday. If you ordered it at midnight, when we came in at 8am that was the first thing that was addressed, you went and grabbed those items and sat them to the side. And we have ran into those problems that the website said we had the product but we didn’t because it didn’t get in on the truck or it was stolen then we order it for the customer and give them more of a discount as well as the gift card. and when we had employees in warehouse refused to do their job about the 24 minute pick up, then we had to get a manager to clear the transaction and we gave it without a problem. that happened a couple of times. i even did one myself because i released it and then the ticket prints and warehouse has to grab it, scan it to release it from our system so we know that it was picked up. but when warehouse person couldn’t be found anywhere because they where slacking, i gave the $24 card without a problem, apologized and found someone to release the product and gave it to the customer myself.

So this program with Ccity isn’t really a joke. At least not to the stores in Tulsa but I can’t speak or all the stores or the associates that work there now. And if your wondering why I said I used to work there and I thought it was so great.. I quit there yes, that was because of the decisions the CEO and other corporate heads where making at the time and I needed job security with better pay and hours. You need to understand, retail isn’t exactly a good paying job with great hours, but you’ll find people that enjoy that kind of work and helping people will stand it as long as they can until finacial problems happen.

]]> By: werty http://www.mouseprint.org/2007/12/03/etailers-promise-1-to-24-minute-pickup-guaranteed/comment-page-1/#comment-117976 werty Mon, 26 May 2008 20:24:00 +0000 http://www.mouseprint.org/?p=313#comment-117976 Sears Sales employees deny the 5 minute guarantee policy and let customers wait much longer. An Employee in CARSON Mall CA, told me its just marketing and not reality. Sears Sales employees deny the 5 minute guarantee policy and let customers wait much longer.

An Employee in CARSON Mall CA, told me its just marketing and not reality.

]]> By: ChinaRider http://www.mouseprint.org/2007/12/03/etailers-promise-1-to-24-minute-pickup-guaranteed/comment-page-1/#comment-61456 ChinaRider Sat, 08 Dec 2007 19:12:48 +0000 http://www.mouseprint.org/?p=313#comment-61456 I've tried Circuit City's pickup twice. Both times it has taken almost an hour to get the items. One of their tricks is that they get you to line up. Both times with normal customers since the online pickup line was not manned. Then once lined up they don't check your ID until you are at the front of the line. Both times I was in the store more than 40min before they checked my ID and started the 'official' count. Both times no discount. I’ve tried Circuit City’s pickup twice. Both times it has taken almost an hour to get the items. One of their tricks is that they get you to line up. Both times with normal customers since the online pickup line was not manned. Then once lined up they don’t check your ID until you are at the front of the line. Both times I was in the store more than 40min before they checked my ID and started the ‘official’ count. Both times no discount.

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