Comments on: 1&1′s 50% Off Sale: But Half Off What?

By: Ina

Ina — Tue, 01 Jul 2008 02:44:55 +0000

I had tried their service stating that the first month was free, and could
cancel at any time. After about an hour, and seeing what they offered, I
sent a letter of cancelation, and spoke directly to someone about it.

They charged me for the year, and I spent over four months with TONS of
aggravation trying to get them to refund my money, and finally said I was
going to sue them, and they did release my money.

By: Metroid48

Metroid48 — Wed, 25 Jun 2008 02:22:39 +0000

RS, with any problems I’d try Dreamhost – it’s $10.00 a month always (no discount at start), same money back guarantee, nearly double the overall features, and good support to boot.

By: RS

RS — Thu, 08 May 2008 19:46:08 +0000

I’ve been a 1&1 domain customer for several years and must have been grandfathered in with a good deal because I’m paying a decent rate. However, every time they send me an e-mail (including the 50% deal) I look at what they offer and think…well, there’s another scam or useless product that I have no use for.

So why don’t I switch? I’ve been to several other places and they all seem just as bad or much higher priced.

And I agree that it took me forever to figure out how to get hold of their customer support team. Every 3 months or so, my e-mail seems to stop working and I need to contact them to reset something. That’s a pain, but once I contact them, they are pretty responsive.

If I were Consumer Reports, I would probably rank them as very average overall (price/products/service.)

By: Makeko Fukaya

Makeko Fukaya — Mon, 28 Apr 2008 19:43:52 +0000

1&1 is not bad (for most people.)

Do you really think there are any deals that don’t have some conditions? Come on, get real. After all, at least you still get the 90 day Guarantee, and you’re not stuck in a 2 year or 3 year contract. 1&1 is no worse than any other sale/bargain driven company. No matter how you do the math, big players like 1and1 are good because the competition they create makes other hosting and domain companies offer consumers more for less…so even if you don’t use 1&1 as your registrar or web host, you are probably benefiting from them being in the maket.

Ummm, GD Richards, how could you not find their #? 1&1 publishes their phone number on their website, and in their ads:
http://order.1and1.com/xml/order/Contact
This page shows #s and emails for General Support and also for billing.)

Andrea, you really want something for nothing? Free domains with the purchase of hosting does not sound like a scam to me. Unless of course you are looking only for freebies so you can scam something from the company making the offering. Don’t you think it reasonable that companies with freebies/trials would try to protect themselves from scamming consumers?

By all means everyone read the mouse (fine) print in any special offer, but just because there is fine print doesn’t mean it’s not a good deal. Even non-special offers have T&Cs and fine print. These should be read carefully too!

By: Andrea

Andrea — Wed, 23 Apr 2008 03:18:28 +0000

A lot of domain registrars and web hosting companies pull a similar scam. They’ll advertise FREE DOMAIN NAME in huge bold print, with that teensy weensy little * after it … FREE if you prepay for a year of web hosting. Give me my reliable $8.20 a year registrar any day!