Comments on: Newpro Windows’ “Save 40% on Heating Costs” Guarantee http://www.mouseprint.org/2008/12/01/newpro-windows-save-40-on-heating-costs-guarantee/ Exposing the strings and catches buried in the fine print. Thu, 09 Feb 2012 19:52:09 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: SaveYourself http://www.mouseprint.org/2008/12/01/newpro-windows-save-40-on-heating-costs-guarantee/comment-page-1/#comment-271627 SaveYourself Tue, 06 Dec 2011 13:27:48 +0000 http://www.mouseprint.org/?p=679#comment-271627 Yes, we got the whole four hour demo/sales pitch with "Quick, write a check or we'll take away the $3200 discount after we leave!" Most of the sales pitch touted claims that could equally apply to basic middle of the road vinyl window. They were insistant that their windows were special space age 'celuca', a fancy name for cellular PVC. So, they're windows made out of glass and cellular PVC (same as the synthetic lumber used for decking). Although well made, they are not that special to warant the $800/DH window price. The comparison is hard, because I haven't found another company that uses celuca, but other window companies appear to be moving toward recycled fiberglass, a much stronger material and with excellent insulation properties. They don't make helicopter blades from 'celuca'. I do not think these folks will get their prices in line with what I'm prepared to pay, so it is likely that I will not use them. Even if they drop their prices, I would not feel comfortable dealing with a company which uses these dishonest pricing tatics. Their waranty certainly is tipped to their favor. Yes, we got the whole four hour demo/sales pitch with “Quick, write a check or we’ll take away the $3200 discount after we leave!” Most of the sales pitch touted claims that could equally apply to basic middle of the road vinyl window. They were insistant that their windows were special space age ‘celuca’, a fancy name for cellular PVC. So, they’re windows made out of glass and cellular PVC (same as the synthetic lumber used for decking). Although well made, they are not that special to warant the $800/DH window price. The comparison is hard, because I haven’t found another company that uses celuca, but other window companies appear to be moving toward recycled fiberglass, a much stronger material and with excellent insulation properties. They don’t make helicopter blades from ‘celuca’. I do not think these folks will get their prices in line with what I’m prepared to pay, so it is likely that I will not use them. Even if they drop their prices, I would not feel comfortable dealing with a company which uses these dishonest pricing tatics. Their waranty certainly is tipped to their favor.

]]> By: Casey Cheskey http://www.mouseprint.org/2008/12/01/newpro-windows-save-40-on-heating-costs-guarantee/comment-page-1/#comment-193521 Casey Cheskey Tue, 17 Nov 2009 20:40:16 +0000 http://www.mouseprint.org/?p=679#comment-193521 I could not be more disappointed with this company! I was looking to replace just one window in my home--the others had all been done by a previous owner with Newpro. In that initial call, I was coaxed into the in-home appt, which I knew I did not need, since I knew the size I wanted and just needed to order a single window. When the sales guys came to my house, they were disappointed to find the scope of the job and while they were pleasant, they left quickly apologizing for the miscommunication. Apparently, the appt should never have been scheduled. Turns out they only do or want to do whole house projects, including installation, at a cost, I was told of about $1000/window. Considering I could order any single window for under $200 at Home Depot and have my own installer do it for $50/hr, using Newpro did not make sense for me. All of this would have been fine, except that the day after the appt, I got a call from Newpro pushing to sell me more products, like gutters, etc. When I was asked for the second time if I'd be interested in any other services, I repeated, again, not at this time, when I heard a click. He hung up on me! No goodbye, no well thank you for thinking of Newpro and thank you for your time. The unprofessionalism is appalling. I will be complaining to the BBB and spreading the word about this company's tactics. sense for I could not be more disappointed with this company! I was looking to replace
just one window in my home–the others had all been done by a previous owner
with Newpro. In that initial call, I was coaxed into the in-home appt, which I
knew I did not need, since I knew the size I wanted and just needed to order
a single window. When the sales guys came to my house, they were disappointed to
find the scope of the job and while they were pleasant, they left quickly
apologizing for the miscommunication. Apparently, the appt should never have
been scheduled. Turns out they only do or want to do whole house projects,
including installation, at a cost, I was told of about $1000/window. Considering
I could order any single window for under $200 at Home Depot and have my own
installer do it for $50/hr, using Newpro did not make sense for me. All of this
would have been fine, except that the day after the appt, I got a call from
Newpro pushing to sell me more products, like gutters, etc. When I was asked for
the second time if I’d be interested in any other services, I repeated, again,
not at this time, when I heard a click. He hung up on me! No goodbye, no well
thank you for thinking of Newpro and thank you for your time. The
unprofessionalism is appalling. I will be complaining to the BBB and spreading
the word about this company’s tactics.
sense for

]]> By: Richalie Griffith http://www.mouseprint.org/2008/12/01/newpro-windows-save-40-on-heating-costs-guarantee/comment-page-1/#comment-170859 Richalie Griffith Thu, 26 Feb 2009 21:20:10 +0000 http://www.mouseprint.org/?p=679#comment-170859 I had Newpro replace all the windows in my house. The windows that were replaced were single pane, wood windows. Newpro came out and showed me their product and I was impressed. Newpro was the 13th window company I had over my house for a quote. I was very impressed by the professionalism of the Newpro sales rep and was very impressed with the product. I even jumped on the windows. They installed the windows just like they said they would, they cleaned everything up when they were done, and they showed me how to use the windows. Now I know that sounds dumb, but they showed me how to clean them and remove them. I would highly recommend them to anyone who is looking for replacement windows (or windows in general). I am putting Newpro windows in my new addition (an additional 18 windows to the 24 already installed). If I could give any tips to consumers, you can shop around like I did or just go to the #1 window installer around. I am so please with the windows and the energy savings, I am installing Newpro Siding on my house. Again, there is nothing on the market like their siding. I had Newpro replace all the windows in my house. The windows that were replaced were single pane, wood windows. Newpro came out and showed me their product and I was impressed. Newpro was the 13th window company I had over my house for a quote. I was very impressed by the professionalism of the Newpro sales rep and was very impressed with the product. I even jumped on the windows.

They installed the windows just like they said they would, they cleaned everything up when they were done, and they showed me how to use the windows. Now I know that sounds dumb, but they showed me how to clean them and remove them.

I would highly recommend them to anyone who is looking for replacement windows (or windows in general). I am putting Newpro windows in my new addition (an additional 18 windows to the 24 already installed). If I could give any tips to consumers, you can shop around like I did or just go to the #1 window installer around.

I am so please with the windows and the energy savings, I am installing Newpro Siding on my house. Again, there is nothing on the market like their siding.

]]> By: Bob http://www.mouseprint.org/2008/12/01/newpro-windows-save-40-on-heating-costs-guarantee/comment-page-1/#comment-168789 Bob Fri, 30 Jan 2009 14:57:54 +0000 http://www.mouseprint.org/?p=679#comment-168789 I must admit that my wife and i were skeptical regarding the fuel savings pledge, but we replaced all the windows in our home with Newpro windows and i must admit we had a major savings in fuel consumption. I couldn't be happier with my investment. The windows were on the expensive side, but i think they were well worth it! I must admit that my wife and i were skeptical regarding the fuel savings pledge, but we replaced all the windows in our home with Newpro windows and i must admit we had a major savings in fuel consumption. I couldn’t be happier with my investment. The windows were on the expensive side, but i think they were well worth it!

]]> By: BeenThereDoneThat http://www.mouseprint.org/2008/12/01/newpro-windows-save-40-on-heating-costs-guarantee/comment-page-1/#comment-168217 BeenThereDoneThat Wed, 21 Jan 2009 18:02:54 +0000 http://www.mouseprint.org/?p=679#comment-168217 Companies still doing business this way won't stay in business much longer. This company has been using high pressure sales for more years it should have. There was logic to their aproach years ago, but today people are more informed and use the internet to find facts about purchases of high ticket items. When a rep comes to your home and needs to spend 45 minutes telling you about the company and product, then another 45 minutes on a product demonstartion and trying to "one call close" you... it frustrates a lot of homeowners. No wonder a company once doing over $16 Million a year is doing less than half of that now. It's sad, because the product is the best.. but for too much. Companies still doing business this way won’t stay in business much longer. This company has been using high pressure sales for more years it should have. There was logic to their aproach years ago, but today people are more informed and use the internet to find facts about purchases of high ticket items. When a rep comes to your home and needs to spend 45 minutes telling you about the company and product, then another 45 minutes on a product demonstartion and trying to “one call close” you… it frustrates a lot of homeowners. No wonder a company once doing over $16 Million a year is doing less than half of that now. It’s sad, because the product is the best.. but for too much.

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