Comments on: Travelocity Price Guarantee: Don’t Expect a Refund http://www.mouseprint.org/2009/05/18/travelocity-price-guarantee-dont-expect-a-refund/ Exposing the strings and catches in advertising fine print. Thu, 11 Mar 2010 17:27:34 -0500 http://wordpress.org/?v=2.9.2 hourly 1 By: Joe S http://www.mouseprint.org/2009/05/18/travelocity-price-guarantee-dont-expect-a-refund/comment-page-1/#comment-198690 Joe S Mon, 22 Feb 2010 16:43:42 +0000 http://www.mouseprint.org/?p=1281#comment-198690 I just recently had a real life experience with the Travelocity "Price Guarantee". Better come with an army of lawyers if you want a refund of the difference! I booked a roundtrip air and hotel package for my daughter on January 21, 2010 at a price of $1420.77 for travel to commence on June 5, 2010. On February 16, 2010 I returned to the Travelocity website to check recent prices and found that the identical (I repeat, IDENTICAL)trip was now selling for only $1308.73. I figured this was a slam-dunk case for their “Price Guarantee”, but to my surprise it wasn’t! It seems that in the fine print they have numerous dates and conditions that your trip must fit within, so be forewarned to read ALL their fine print prior to feeling warm and fuzzy about the trip you just booked. Even having the fine print in front of you may not fully explain their denial for refund! I just recently had a real life experience with the Travelocity “Price Guarantee”. Better come with an army of lawyers if you want a refund of the difference!
I booked a roundtrip air and hotel package for my daughter on January 21, 2010 at a price of $1420.77 for travel to commence on June 5, 2010. On February 16, 2010 I returned to the Travelocity website to check recent prices and found that the identical (I repeat, IDENTICAL)trip was now selling for only $1308.73. I figured this was a slam-dunk case for their “Price Guarantee”, but to my surprise it wasn’t! It seems that in the fine print they have numerous dates and conditions that your trip must fit within, so be forewarned to read ALL their fine print prior to feeling warm and fuzzy about the trip you just booked. Even having the fine print in front of you may not fully explain their denial for refund!

]]> By: Sean http://www.mouseprint.org/2009/05/18/travelocity-price-guarantee-dont-expect-a-refund/comment-page-1/#comment-198487 Sean Tue, 16 Feb 2010 20:55:04 +0000 http://www.mouseprint.org/?p=1281#comment-198487 Travelocity "price gaurantee" is a joke!! Literally 3 minutes after I had booked my 6 tickets to Aruba on Travelocity, Travelocity's price dropped $70 bucks a ticket! YES..would save us a total of $420! That's alot! OK..OK..I thought?? I'm all set...because Travelocity gaurantee's this ! Well, I did everything they required me to do including to fill out that form they have....anyway, that lower price stayed that lower price for approx. the next 12 hours! I figuring that I'm all set because Travelocity MUST have some type of tracking system in order to back their gaurantee. Finally, 4 days later, someone from freakin' INDIA called us back and argued us on the phone for almost 1 1/2 hrs. telling us that we did not qualify or meet the requiremets??? WHAt?? It was the same exact flight itinerary!!!...Same exact class!! Same exact seats!!... Same everything!! It has made me nuts!! I even asked how they VERIFY anything??...and the broken english guy from INDIA told me that it was another dept. that verifies...but he couldn't give me the number of that dept. when I asked for it!! UUUGGHH!! Anyhoo....we are currently in contact with the BBB and they are in the process of contacting someone for us. There have been 226 complaints to the BBB on Travelocity "price gaurantee" and the BBB has satisfied / rectified 180 of them. Travelocity is a partner with BBB. We will see what happens. WHY ME!! <font color=green>Edgar replies:</font> Sean, I feel your pain... but if you had kept a screen capture of the lower price, you would have had proof that it really existed. I think they may even suggest you save a copy. A friend recently triggered their price guarantee and he got back close to $200. Travelocity “price gaurantee” is a joke!! Literally 3 minutes after I had booked my 6 tickets to Aruba on Travelocity, Travelocity’s price dropped $70 bucks a ticket! YES..would save us a total of $420! That’s alot! OK..OK..I thought?? I’m all set…because Travelocity gaurantee’s this ! Well, I did everything they required me to do including to fill out that form they have….anyway, that lower price stayed that lower price for approx. the next 12 hours! I figuring that I’m all set because Travelocity MUST have some type of tracking system in order to back their gaurantee. Finally, 4 days later, someone from freakin’ INDIA called us back and argued us on the phone for almost 1 1/2 hrs. telling us that we did not qualify or meet the requiremets??? WHAt?? It was the same exact flight itinerary!!!…Same exact class!! Same exact seats!!… Same everything!! It has made me nuts!! I even asked how they VERIFY anything??…and the broken english guy from INDIA told me that it was another dept. that verifies…but he couldn’t give me the number of that dept. when I asked for it!! UUUGGHH!! Anyhoo….we are currently in contact with the BBB and they are in the process of contacting someone for us. There have been 226 complaints to the BBB on Travelocity “price gaurantee” and the BBB has satisfied / rectified 180 of them. Travelocity is a partner with BBB. We will see what happens. WHY ME!!

Edgar replies: Sean, I feel your pain… but if you had kept a screen capture of the lower price, you would have had proof that it really existed. I think they may even suggest you save a copy. A friend recently triggered their price guarantee and he got back close to $200.

]]> By: Amanda http://www.mouseprint.org/2009/05/18/travelocity-price-guarantee-dont-expect-a-refund/comment-page-1/#comment-196807 Amanda Mon, 18 Jan 2010 11:29:32 +0000 http://www.mouseprint.org/?p=1281#comment-196807 I purchased on Travelocity and then went to Expedia a week later to check prices there to see if the trip had gotten any cheaper . Expedia had my exact same trip and itinerary for $50 cheaper per person. I immediately let Travelocity know that the trip price had gone down on expedia.com. They waited FOUR DAYS to get back to me and tell me that they couldn't find that price on expeia.com. WELL OF COURSE NOT! After 4 days the price had changed again. I would have gladly taken screen shots or anything else of the expedia site if I had known it was going to take FOUR days for them to research it. What a joke. That's ridiculous. I purchased on Travelocity and then went to Expedia a week later to check prices there to see if the trip had gotten any cheaper . Expedia had my exact same trip and itinerary for $50 cheaper per person. I immediately let Travelocity know that the trip price had gone down on expedia.com. They waited FOUR DAYS to get back to me and tell me that they couldn’t find that price on expeia.com. WELL OF COURSE NOT! After 4 days the price had changed again. I would have gladly taken screen shots or anything else of the expedia site if I had known it was going to take FOUR days for them to research it. What a joke. That’s ridiculous.

]]> By: rick http://www.mouseprint.org/2009/05/18/travelocity-price-guarantee-dont-expect-a-refund/comment-page-1/#comment-179941 rick Wed, 27 May 2009 18:41:52 +0000 http://www.mouseprint.org/?p=1281#comment-179941 Just as dumb as when some nitwit company advertises "If we don't beat their price by 15% you get it free!" Just as dumb as when some nitwit company advertises “If we don’t beat their price by 15% you get it free!”

]]> By: MouseClicker http://www.mouseprint.org/2009/05/18/travelocity-price-guarantee-dont-expect-a-refund/comment-page-1/#comment-179327 MouseClicker Tue, 19 May 2009 02:14:50 +0000 http://www.mouseprint.org/?p=1281#comment-179327 Proofs of folks getting these automatic refunds are out there, though, few and far between. Anyone not associated with or paid by these online travel agencies wants to share their refund success? Proofs of folks getting these automatic refunds are out there, though, few and far between. Anyone not associated with or paid by these online travel agencies wants to share their refund success?

]]>