A friend recently flew from Boston to London on British Airways. He got a very good fare after tinkering around online. To his surprise, however, when he checked his frequent flier mileage statement, he only earned 817 miles in each direction.
We all know that the world is getting smaller, but since when is London only 800 miles from Boston. Thinking an error was made, he contacted the airline. The result? He got what he was entitled to under their rules:
One-quarter of one mile for every full mile flown? Whoever heard of any airline giving you less than one frequent flier mile for each actual mile flown?
The lesson — don’t assume that all airline programs work as you expect.