Comments on: Beware Costly Restocking Fees http://www.mouseprint.org/2009/12/21/beware-costly-restocking-fees/ Exposing the strings and catches buried in the fine print. Thu, 09 Feb 2012 19:52:09 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: myra http://www.mouseprint.org/2009/12/21/beware-costly-restocking-fees/comment-page-1/#comment-195398 myra Wed, 23 Dec 2009 04:17:46 +0000 http://www.mouseprint.org/?p=2173#comment-195398 We had to return two TVs in the past month, one to sam's club and one to target and had no problems getting full refund. We bought a Vizio HDTV from target and loved it, then after 3 weeks the screen just died. we no longer had the box, the packing material or the receipt! However we had used a charge card and target took it right back. They did not have a replacement we liked so we went to sam's and bought a magnavox hdtv. 2 days and the screen suddenly went purple! We had saved the box that time and took it right back and exchanged for a Samsung which so far so good. if this one dies we figure we weren't meant to have a flat screen tv and will get out the old Zenith and hook her up. We had to return two TVs in the past month, one to sam’s club and one to target and had no problems getting full refund. We bought a Vizio HDTV from target and loved it, then after 3 weeks the screen just died. we no longer had the box, the packing material or the receipt! However we had used a charge card and target took it right back. They did not have a replacement we liked so we went to sam’s and bought a magnavox hdtv. 2 days and the screen suddenly went purple! We had saved the box that time and took it right back and exchanged for a Samsung which so far so good. if this one dies we figure we weren’t meant to have a flat screen tv and will get out the old Zenith and hook her up.

]]> By: Ron http://www.mouseprint.org/2009/12/21/beware-costly-restocking-fees/comment-page-1/#comment-195359 Ron Tue, 22 Dec 2009 15:00:50 +0000 http://www.mouseprint.org/?p=2173#comment-195359 @ Doug: My father used to work for K-Mart in late 70s - early 80s and was appalled at the number of 'broken' lawnmowers they would get every fall. They would be clogged w/ grass, out of fuel, sometimes the blades would be chipped from hitting stones - and K-Mart would give them full refunds, especially if the customer was a friend of a manager. "Coincidentally," these returns would always just so happen to come at the end of the summer. Of course that location flirted with bankruptcy numerous times before closing, any wonder why.... @ Doug: My father used to work for K-Mart in late 70s – early 80s and was appalled at the number of ‘broken’ lawnmowers they would get every fall. They would be clogged w/ grass, out of fuel, sometimes the blades would be chipped from hitting stones – and K-Mart would give them full refunds, especially if the customer was a friend of a manager. “Coincidentally,” these returns would always just so happen to come at the end of the summer. Of course that location flirted with bankruptcy numerous times before closing, any wonder why….

]]> By: Sko Hayes http://www.mouseprint.org/2009/12/21/beware-costly-restocking-fees/comment-page-1/#comment-195358 Sko Hayes Tue, 22 Dec 2009 14:57:31 +0000 http://www.mouseprint.org/?p=2173#comment-195358 Doug, you're absolutely right- my brother was one of those people who would buy a TV before Superbowl and return it the following week. It's because of people like him that restocking fees were invented. Doug, you’re absolutely right- my brother was one of those people who would buy a TV before Superbowl and return it the following week. It’s because of people like him that restocking fees were invented.

]]> By: Doug http://www.mouseprint.org/2009/12/21/beware-costly-restocking-fees/comment-page-1/#comment-195327 Doug Mon, 21 Dec 2009 23:10:57 +0000 http://www.mouseprint.org/?p=2173#comment-195327 If the product is defective, give the customer the option of exchange or full refund. All packaging and parts should be in the box, otherwise a deduction could be made. If it's simply a "I don't want it," and the factory deal has been broken a restocking fee should apply. After all, it can't be put back on the shelf as "new". I've seen situations where someone will buy a large screen TV on Friday and return it Monday after the Super Bowl and balk at having to pay a restocking fee. Retailers are not in the business of letting you borrow merchandise. In any case, the policy should be prominently posted. If the product is defective, give the customer the option of exchange or full refund. All packaging and parts should be in the box, otherwise a deduction could be made. If it’s simply a “I don’t want it,” and the factory deal has been broken a restocking fee should apply. After all, it can’t be put back on the shelf as “new”. I’ve seen situations where someone will buy a large screen TV on Friday and return it Monday after the Super Bowl and balk at having to pay a restocking fee. Retailers are not in the business of letting you borrow merchandise.

In any case, the policy should be prominently posted.

]]> By: Richard http://www.mouseprint.org/2009/12/21/beware-costly-restocking-fees/comment-page-1/#comment-195317 Richard Mon, 21 Dec 2009 17:43:36 +0000 http://www.mouseprint.org/?p=2173#comment-195317 It is bad that Overstock makes it difficult to find out what its return policies are, and I agree that it's best not to unseal an item from its packaging if you plan on returning it - that just makes common sense. However, Overstock's policies don't seem out of line for returned jewelry & watches, especially considering that they often sell merchandise that is distressed, aged or unpopular at its original pricing. It is bad that Overstock makes it difficult to find out what its return policies are, and I agree that it’s best not to unseal an item from its packaging if you plan on returning it – that just makes common sense. However, Overstock’s policies don’t seem out of line for returned jewelry & watches, especially considering that they often sell merchandise that is distressed, aged or unpopular at its original pricing.

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