Last fall, Boston Market sent out an email offer to people on their mailing list promising a free rotisserie chicken. Of course, once you open the email, you learn that you have to buy a “family meal” in order to get it.
Worse, the coupon was geographically limited:
Considering those stores are 3000 miles away from MrConsumer… thanks, but no thanks.
Two days later, the company realized its blunder and sent out an apology, including a coupon:
The coupon requires “no purchase”, but the fine print indicates that you cannot use it if you buy one of their heavily discounted meals. In other words, buy nothing and dessert is on us, but buy something cheap, and like the soup Nazi might say, no dessert for you. Huh?
Clearly, the company merely copied over its standard exclusion language for other coupons without thinking. This is the most minor of issues, but there are other times when standard language in other companies’ coupons can be used wrong-headedly against a customer by an over-protective cashier.