5 responses

  1. Wayne R
    February 10, 2014

    I’m assuming American Airlines’ lawyers had a thorough reading of the federal rule to see where they had opportunities to be shifty and deceive customers. I understand that companies exist to make money, but do they really have to hate customers too?

    I’m guessing that not many customers opt for a refund because this policy would have likely blown up in American Airlines face if many people started complaining (especially to the media).

  2. Max
    February 10, 2014

    Well, I’m sure the airline lobbyists are the ones that wrote the policy and the government passed it.

  3. Dennis
    February 10, 2014

    Recently had a flap with American Airlines for a flight to Manchester UK in June; canceled within the 24 hours. They charged my AMX card anyway, called and supposedly had a nice rep. “take care of it,” said it should come off the bill in 7 -10 days. We’ll see.
    I was disappointed because American shunts you to British Air, this from Boston, instead of using their own planes. I think Brit Air seats are tighter, and as I couldn’t book a particular seat, I opted out, even hanging on to a phone conversation for awhile until it became untenable.

  4. bobl
    February 10, 2014

    Wayne R:

    “but do they really have to hate customers too?”

    How many people really like their cable/satellite provider or their cell phone company? Those companies seem to hate their customers also. I think they think we are doing a favor to them by paying outlandish bills every month, only to nickel’ed and dime’ed with petty charges.

    Dennis’ comments: The airlines have you over a barrel for longer distance travel. There are only so many ways to get from Boston to Manchester, and they know it.

  5. Marc K
    February 13, 2014

    @bobl: I LOVE my cell phone carrier. I have T-Mobile prepaid. There’s no contract, no activation fee, no termination fee and no hidden fees. This last one means that outside of sales tax, all taxes and fees are includes. While the typical bell phone bill will be 20 – 30% over the advertised price due to taxes and fees, there’s none of that here. Metro PCS (owned by T-Mobile) appears to be the same. I hated my first two cell phone carries. But now I’m so happy.

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