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October 16, 2017

Thanks for Nothing, Bass Pro Shops

Filed under: Retail,Thanks for Nothing — Edgar (aka MrConsumer) @ 5:34 am

Ron H., a regular Mouse Print* reader, recently told us about a pricing problem he experienced in Las Vegas at the Bass Pro Shops Outdoor World store there.

His wife spied a bargain on a nice sweater as a gift for their son.

sweater

clearance sweater

*MOUSE PRINT:

The price tag indicated that the sweater was on clearance for $59.95, marked down from… $59.95! Wow, what a savings.

Back in their hotel room, Ron’s wife was curious to know how much they really saved on the sweater, so she peeled back the clearance tag to the see the real regular price.

*MOUSE PRINT:

peeled back price

To her shock, the regular price was $39.49 — over $20 LESS than the so called clearance price. The couple marched back to the store to speak to the manager. They were denied that request, but were given back the difference in price.

The customer service person said that this was a pricing mistake at the warehouse. Being the suspicious Mouse Print* reader that he is, Ron checked some other clearance items before leaving the store. Sure enough, he found other examples of inflated “clearance” price stickers put over lower regular prices.

For that, Bass Pro Shops, we say thanks for nothing.

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11 Comments

  1. Occasionally, at T.J. Maxx there is a red sticker clearance price which is exactly T.J. Maxx’s original selling price. My friend in the clothing business used to say just throw a sign that says sale and people come no matter whether the prices are good or not. People still run to the liquidation sales and most of the time the prices are higher in the beginning when the liquidator first comes in, because he has purchased the whole store stock and wants to make as much money as possible and the liquidating company is the decision maker as to price.

    Comment by Nancy Sing — October 16, 2017 @ 7:03 am
  2. Well that does it for me. I will no longer shop at my local Bass Pro Shop

    Comment by Tom — October 16, 2017 @ 7:33 am
  3. A pricing mistake at the warehouse?!!?!? Although that could be right this has to be fully fixed pronto.

    Comment by Richard — October 16, 2017 @ 11:36 am
  4. One would think that the item would come from the warehouse at full price and any reduction would be done at store level.
    I have been in a Bass Pro warehouse for third party work reasons and have never seen anything in the way of price reduction on any item

    Comment by Elaine Daly — October 16, 2017 @ 7:53 pm
  5. That’s how they can buy Cabela’s for 4 billion dollars.

    Comment by Tom C. — October 16, 2017 @ 8:10 pm
  6. All retailers have to do is say that something is for sale and the people will come.

    What the customer service associate meant to say is that , “the warehouse mistakenly thought that consumers wouldn’t purchase this sweater at a higher price.”

    Comment by Wayne — October 16, 2017 @ 11:15 pm
  7. Quoting the article:

    “The couple marched back to the store to speak to the manager. They were denied that request, but were given back the difference in price.”

    Does this mean that the manager refused to talk about this issue? Time for a call to corporate. Time for a new manager.

    The customer service clerk gave them the difference back? Without a managers approval?

    Most clearance markdowns I’ve seen were store-level (maybe directed by corporate), not at some warehouse.

    Edgar replies: Yes, Bob, the manager would not talk to them.

    Comment by bobl — October 17, 2017 @ 9:06 am
  8. I learned a long time ago that a “sale” doesn’t mean a thing. I’ve seen this practice go on for many years. It’s nothing new. I’ve had three instances where I watched a price of an item waiting for it to go on sale and what do you know, the sale price was more than the regular price. When I asked to see the original price in the book, I was told the page was missing. So much for honesty!!!

    Comment by Maggie B — October 18, 2017 @ 8:33 am
  9. How dare they do something so underhanded! Don’t they realize that only SEARS is allowed to do this???

    Comment by Delta — October 21, 2017 @ 12:37 am
  10. I said long ago that people are stupid and retailers know it.

    You go to a store a d try to compare prices but price for one is in oz and other is “each” so stores omly care about separating your from your dollar. You will find smart ones that stop doing business with the scammers but hundreds of thousand are oblivious to anything.

    Do,you think they care about losing a thousand sales ? Thats the cost of doing business. They will mark up,price a dollar and make more than they would if they were honest and cared.

    Comment by Rich w — October 26, 2017 @ 10:58 pm
  11. This is why it pays to be a smart shopper. I would have known that there’s no way that sweater was worth $59.00 whether or not it was billed as a “clearance price”. This summer I went to the LL Bean Outlet in Freeport, ME and thought the prices were too high. Then I went to their regular store and actually found a couple of the outlet store items there on sale at CHEAPER prices! No kidding – same color, variety, etc! So you really have to be observant to be a savvy shopper. Unfortunately this takes a lot of time and attention that most people don’t have.

    Comment by Emily — November 1, 2017 @ 9:33 am

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