mouse
Go to Homepage


Subscribe to free weekly newsletter

Mouse Print*
is a service of
Consumer World

Support us by using:

Deal Alerter
Visit our sister site:

Consumer Reporters & Advocates in Media


Updated every Monday!   Subscribe to free weekly newsletter.

April 14, 2014

They Advertise “Free” Shipping But Default to “Pay” Shipping

Filed under: Electronics,Internet,Retail — Edgar (aka MrConsumer) @ 6:21 am

 A senior citizen friend was in need of a new TV, so MrConsumer found a wonderful deal on a 32″ Sony for only $199.99 with no sales tax and free shipping at Newegg.

Newegg

Yes, it is reconditioned, but MrConsumer owns two reconditioned Sony’s and they’re fine. Using my friend’s AMEX (since it doubles the 90-day warranty that Sony gives on refurbished products while most Visa/MCs exclude such purchases from coverage) I ordered the item for him. To my shock and horror, when I scrutinized the receipt, I noticed that Newegg charged $4.99 for three-day delivery. I swear that the “free delivery” box was checked off or appeared to be checked off on the ordering screen. But, a closer look revealed not.

*MOUSE PRINT:

Newegg

Despite being advertised as coming with free shipping, the Newegg system apparently defaults to pre-selecting a pay shipping option even when a free option is available. It may have been the blue arrow pointing to the free shipping option that erroneously gave me the impression I was all set.

Immediately upon noticing my error, I called Newegg. It was closed on Sundays. Drats. I tried “chat” and discovered it was down. Drats. I emailed them and heard nothing back on Sunday. Drats. I tried chat again, and this time got through and after a little persistence, the agent offered me a $4.99 credit toward a future order. She would not process a credit card refund, however.

At 5:30 a.m. Pacific time the next day, MrConsumer called Newegg, and spoke to a wonderful agent who agreed to make a one-time exception, and credit my friend’s credit card for the shipping. Great outcome, Newegg.

It should be pointed out however, (1) the item had not yet been shipped when these multiple requests to change the shipping method were made, and (2) that Newegg would better serve customers, particularly on items advertised as coming with free shipping, to have that option preselected by default.

Newegg is not alone in this gambit. Amazon also defaults to a pay shipping option even when the order qualifies for free shipping.

• • •

April 7, 2014

MetroPCS: “All 4G Phones Only $29″ ?

Filed under: Electronics,Telephone — Edgar (aka MrConsumer) @ 6:21 am

 MetroPCS has been advertising a “$29 for All Sale” where “All 4G phones on our nationwide 4G LTE network are now just $29.”

MetroPCS

MrConsumer thought what a great way to get a high-end 4G-LTE cellphone like the Samsung Galaxy S 4 for only $29 since MetroPCS does not require contracts. And, it might be able to be used on T-Mobile’s network.

Upon clicking the “Shop 4G Phones” button, one gets a surprise.

*MOUSE PRINT:

MetroPCS

Only three phones are listed, and not one of them is a high-end 4G-LTE phone. But all 4G phones are supposed to be $29, no?

Well, apparently, MetroPCS makes a distinction between a “4G” phone and a “4G-LTE” phone. (LTE refers to the newest fastest, network protocol for data.) But the advertisement specifically says that all their $29 4G phones run on their 4G-LTE network. How can that possibly be true, because only an LTE phone can run on an LTE network. A conventional 4G phone, as all the ones above are, cannot run on an LTE network.

MetroPCS has exactly one phone for $29 that runs on their 4G-LTE network, but it is not shown on the above page. It is that ultra famous, Huawei Vitria.

We asked MetroPCS for an explanation, and the PR firm representing them responded:

“While we believe that our website describing our $29 phone offer was fair and appropriate, it’s always important to us that we are as clear as possible in our marketing and advertising. As such, even though this promotion ends on April 9th, we have made some changes to the way we describe this on our homepage and elsewhere on our website.”

Lo and behold, the advertisement that proclaimed that all the 4G phones that run on their 4G-LTE network are $29 has mysteriously changed, including noting that the $29 price was “after rebate”:

MetroPCS

No longer do they claim that the $29 phones operate on their LTE network. Don’t you just love a company that denies anything is wrong, but then, just coincidentally, changes its offending advertisement.

Until that change was made, only one letter separated a “phone” sale from a “phony” sale.

• • •

January 27, 2014

Office Depot Offers $800 of “Free” (?) Software

Filed under: Computers,Electronics,Finance,Internet,Retail — Edgar (aka MrConsumer) @ 6:58 am

  Every year, the office supply superstores offer either cash rebates or free software as an inducement to buy tax preparation software (like TurboTax and H&R Block) from their store.

This year, as in previous years, Office Depot is making a generous offer of $800 of free software.

Office Depot

But, according to Mouse Print* reader WAE, the promised rebates did not cover the full purchase price of some of the software titles.

Checking the Office Depot website for the purchase price and the promised rebate revealed he was right!

*MOUSE PRINT:


Office Depot
[Click reconstructed image above to enlarge, then click again]

Mouse Print* wrote to Office Depot’s media relations department asking them why they were charging money for supposedly free software and how they were going to correct the problem for customers they overcharged.

Office Depot did not respond.

• • •

December 16, 2013

When Shipping Costs More than the Product

Filed under: Electronics,Internet,Retail — Edgar (aka MrConsumer) @ 6:31 am

MrConsumer is always on the lookout for a deal on iPhone accessories for an Apple-loving friend.

This crazy low-priced email deal for a dock good for either the Apple 4S or 5S looked like a steal:

$5 dock

Clicking through, yep, it’s really $5. But, only if you scroll down toward the bottom of the page once you are on the seller’s website, do you see the catch:

*MOUSE PRINT:

$5 dock

If you happened not to scroll down to see that shipping was $7 extra per dock, and just clicked “buy this deal,” you would not have known the real total cost of your purchase until you went to redeem the voucher this company sends out.

*MOUSE PRINT:

$5 dock order form

Nowhere on the order form does it inform the customer of the $7 shipping charge. Is it any wonder that the shipping cost is not well-disclosed? After all, a $7 shipping fee for a $5 item kills the deal.

• • •

December 2, 2013

Sprint Student Free (?) for All

Filed under: Electronics,Retail,Telephone — Edgar (aka MrConsumer) @ 5:53 am

Best Buy recently sent out an email making an astonishing offer on cell service for students:

Sprint student offer

They are providing a year of free service. That means free unlimited calls, texts, and 1 gig of data ($10 extra for unlimited data). What a deal!

It says however, “with purchase of phone at Student Activated price.” What’s that?

*MOUSE PRINT:

Sprint student prices

The prices being charged by Best Buy for the phones appear to be full price, the same as what Sprint itself would charge. In some cases, the price appears to be $50 higher than buying from Sprint directly. The benefit for the student, however, is a free year of service, without having to sign a two-year contract.

So is this a good deal? The less expensive of the two Sprint plans that the student is required to sign up for is $70 a month (plus fees and taxes) if he/she had to pay for it. So that is $840 saved for the year, but the student is paying full price or slightly more for the phone. On the other hand, if the student were to get a fancy phone free from Sprint during a promotion, he or she would have to pay that $840 for service. So it appears that the student could save a little by taking advantage of the student offer, but not hundreds and hundreds of dollars.

Presumably in year two, the phone might be able to be added onto a family plan at discounted monthly rates, and then the savings would increase (or maybe just get onto a family plan to start with to save).

• • •
Next Page »
Powered by: WordPressPrivacy Policy
Copyright © 2006-2014. All rights reserved. Advertisements are copyrighted by their respective owners.