mouse
Go to Homepage


Subscribe to free weekly newsletter

Mouse Print*
is a service of
Consumer World


Visit our sister site:

Consumer Reporters & Advocates in Media


Updated every Monday!   Subscribe to free weekly newsletter.

August 31, 2015

Hotels.com Rewards Readers of Fine Print

Filed under: Humor,Internet,Sweepstakes — Edgar (aka MrConsumer) @ 5:19 am

  In a twist, an Internet company is rewarding TV viewers who take the time to read the fine print in one of its commercials.

Last month, Hotels.com decided it has high time that TV viewers stopped fast forwarding their DVRs through their commercials. So it created a sweepstakes that required people to pause the recorded program so they could read the rules of the contest including how to enter.

*MOUSE PRINT:



The commercial only ran for a week. During that time, how many people do you think paused the commercial and actually enter the sweepstakes for a free trip?

350.

• • •

August 3, 2015

Muscling In on Your Pocketbook

Filed under: Health,Internet — Edgar (aka MrConsumer) @ 6:24 am

  PRNewswire, a respected firm that companies hire to disseminate their press releases, published an unusual one last year with the headline: “ScamOrNotReviews Announces Muscle Xlerator Review for 2014.” The release purportedly was announcing the publication of test results by this consumer group of a pill to help build muscles.

The summary of the release reads as follows:

ScamOrNotReviews, a consumer advocacy group, has announced the release of their 2014 Muscle Xlerator review. The company examines claims made by product manufacturers to ensure their validity, and in the case of Muscle Xlerator, they have found that the manufacturer’s claims are accurate.

ScamOrNotReviews? A consumer advocacy group? Gee, MrConsumer never heard of them. Who are they?

The answer, according to a press release about a different product published the same day, is this:

ScamOrNotReviews is a consumer advocacy group with the goal of testing products for consumers, preventing companies from successfully misleading them with regard to products or services that may be offered. For several years, the review company has helped consumers sift through the many accurate and inaccurate claims made by companies in order to sell a product or service.

Wow, Consumer Reports has competition.

*MOUSE PRINT:

Googling ScamOrNotReviews did not turn up a functioning website for this consumer group, nor any of their reviews. Links in the press releases purportedly to the reviews themselves went to what looked like advertisements for the products. In the case of Muscle Xlerator, it showed a young woman speaking in a heavy Russian (?) accent saying that the product will help build muscle mass. And beneath the videos were links to the websites that sell these products.

The press releases came from a company called AfterHim Media, LLC, a web design and search engine optimization company. Who do they really represent here? The illusive consumer group or the sellers of these products?

As to the product itself, Muscle Xlerator, the website claims that these capsules will “build muscle mass and get ripped quickly.” They offer a $5.95 trial, but in virtually unreadable type in a footnote it says:

*MOUSE PRINT:

If you are satisfied, do nothing and you agree to be charged $89.95. Plus you agree to be enrolled in our Auto-Ship Membership Program and 45 days from your initial order date and every 30 days thereafter, you will be shipped a fresh supply of MuscleXLerator for $89.95, plus $5.95 shipping and handling.

• • •

July 6, 2015

Sprint’s New Pitch: (Not Quite) All-In Pricing Plan

Filed under: Electronics,Internet,Telephone — Edgar (aka MrConsumer) @ 5:44 am

  Could it be that some of the top executives at the cell and cable companies have been reading our latest rants in Mouse Print* about deceptive low-ball pricing and unexpected additional charges and terms. Probably not. But, as if to say “we can hear you now,” Sprint started a big promotional campaign last week touting its new “all-in” pricing plan.

Sprint’s CEO put it this way:

“If you went to a restaurant that advertised a cheeseburger for 99-cents, but when you show up, they said it’s an extra $2 for the bun or $1 for lettuce, you would feel misled. Yet, that’s what the industry has been doing with its wireless plans. Why can’t everyone just advertise the full price of both the plan and the smartphone – an All-In plan? That was the idea behind what we’ve created.”

As part of the campaign, Sprint produced this extended commercial that pokes fun at its competitors who double-talk customers about all the extra charges they impose.



Wow. One monthly price for service and the phone.

Not so fast.

*MOUSE PRINT:

Sprint $80 a month

The $80 price you see is not the price you pay. Taxes, surcharges [including USF charges of up to 17.40%(varies quarterly), up to $2.50 Admin. & 40¢ Reg. /line/mo. & fees by area (approx. 5-20%)], roaming fees are still extra, and there is a $36 activation fee. Although this screen doesn’t say it (a prior one does in small print), this is for the lease of a phone. So you don’t own the phone, and will have to pay $200 at the end of two years if you want to keep it.

And here’s a new one: apparently Sprint is capping/throttling the speed of streaming videos to just 600Kbps — more like the 3G speeds that it uses on its prepaid service for videos.

So much for advertising a price that is “all-in.” Thanks, Sprint.

UPDATE: This video streaming restriction caused outrage among Sprint users and watchers, and within 24 hours Sprint backtracked removing that throttling of video speeds.

• • •

June 15, 2015

PayPal Gets Its Wrist Slapped by FCC for Violations

Filed under: Internet,Telephone — Edgar (aka MrConsumer) @ 5:49 am

  In May, PayPal sent its customers an email notifying them of forthcoming changes to the PayPal User Agreement because eBay and PayPal are becoming separate companies.

One section of that revised agreement announces changes to how the company can contact you.

In short, it provides that you automatically give permission to PayPal to call or text you, via autodialed or prerecorded call, on any telephone number (cell or landline) you have given them or that they can find for you, for almost any purpose including to sell you stuff and to collect debts.

*MOUSE PRINT:

1.10 Calls to You; Mobile Telephone Numbers. You consent to receive autodialed or prerecorded calls and text messages from PayPal at any telephone number that you have provided us or that we have otherwise obtained. We may place such calls or texts to (i) notify you regarding your account; (ii) troubleshoot problems with your account (iii) resolve a dispute; (iv) collect a debt; (v) poll your opinions through surveys or questionnaires, (vii) contact you with offers and promotions; or (viii) as otherwise necessary to service your account or enforce this User Agreement, our policies, applicable law, or any other agreement we may have with you. The ways in which you provide us a telephone number include, but are not limited to, providing a telephone number at Account opening, adding a telephone number to your Account at a later time, providing it to one of our employees, or by contacting us from that phone number. If a telephone number provided to us is a mobile telephone number, you consent to receive SMS or text messages at that number. We won’t share your phone number with third parties for their purposes without your consent, but may share your phone numbers with our Affiliates or with our service providers, such as billing or collections companies, who we have contracted with to assist us in pursuing our rights or performing our obligations under this User Agreement, our policies, applicable law, or any other agreement we may have with you. You agree these service providers may also contact you using autodialed or prerecorded calls and text messages, as authorized by us to carry out the purposes we have identified above, and not for their own purposes. Standard telephone minute and text charges may apply if we contact you.

It also provides that if you don’t like it, you can cancel your account:

*MOUSE PRINT:

IF YOU DO NOT AGREE TO THE AMENDED USER AGREEMENT, PRIVACY POLICY OR ACCEPTABLE USE POLICY, YOU MAY CLOSE YOUR ACCOUNT BEFORE JULY 1, 2015 AND YOU WILL NOT BE BOUND BY THE AMENDED TERMS.

There is just one small problem with all of this. It is illegal. PayPal cannot just impose all these terms. With respect to robocalling, for example, they have to get your express written permission to allow it. They also have to tell you that you are not required to agree to these terms and they cannot deny you services or terminate your account if you opt-out. Oops.

Here, for your reading pleasure, is the much too polite letter that the FCC sent to PayPal last week:

Click top right corner to enlarge.

Because of the uproar created about the calling changes even before the FCC letter was sent to PayPal, the company posted a link in their blog to opt-out of being called. In relevant part, the post says this:

You can choose not to receive autodialed or prerecorded message calls by clicking here and contacting customer support.

MrConsumer clicked that link and only found the means to contact PayPal by phone or email message. There was no specific opt-out choice. So he filled out their form, using the closest relevant topic (changing/updating account information) and said that he wanted “to opt-out of all calls and texts from PayPal.”

What did he get back from them? An automated, non-responsive answer, that in essence says to write again. Great work, Paypal.

PayPal answer

• • •

June 8, 2015

The Price They Advertise is Not the Price You Pay

Filed under: Electronics,Internet,Retail,Telephone — Edgar (aka MrConsumer) @ 6:08 am

  Enough is enough. Isn’t it time that cell and cable companies stopped advertising seemingly low monthly prices for their service, while tacking on a multitude of junk fees, undisclosed charges, and taxes that significantly boost your bill?

Recently the Huffington Post did an exposé, using Verizon FiOS’ new pick your own channel bundle for $74.99 as an example. When you added all the other charges, you actually had to pay over 60% more than the advertised price.

*MOUSE PRINT:

Huffington Post
Click to Enlarge

There were equipment/HD fees, FDV administrative fee, broadcast TV fee, regional sports fee, franchise fee, USF fee, federal/state/local taxes, etc. There could also be installation fees, activation fees, and early termination fees depending on the offer.

Verizon is certainly not alone in tacking on all these fees. Comcast and Time Warner are equal opportunity offenders, as are the wireless cell companies.

Is it any wonder that these types of companies rate low in customer satisfaction surveys and on trust indices?

Maybe there needs to be a requirement, like airfares, that a single all-inclusive price must be the amount advertised, and not these bait and switch prices.

• • •
Next Page »
Powered by: WordPressPrivacy Policy
Copyright © 2006-2015. All rights reserved. Advertisements are copyrighted by their respective owners.
-->