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April 14, 2014

They Advertise “Free” Shipping But Default to “Pay” Shipping

Filed under: Electronics,Internet,Retail — Edgar (aka MrConsumer) @ 6:21 am

 A senior citizen friend was in need of a new TV, so MrConsumer found a wonderful deal on a 32″ Sony for only $199.99 with no sales tax and free shipping at Newegg.

Newegg

Yes, it is reconditioned, but MrConsumer owns two reconditioned Sony’s and they’re fine. Using my friend’s AMEX (since it doubles the 90-day warranty that Sony gives on refurbished products while most Visa/MCs exclude such purchases from coverage) I ordered the item for him. To my shock and horror, when I scrutinized the receipt, I noticed that Newegg charged $4.99 for three-day delivery. I swear that the “free delivery” box was checked off or appeared to be checked off on the ordering screen. But, a closer look revealed not.

*MOUSE PRINT:

Newegg

Despite being advertised as coming with free shipping, the Newegg system apparently defaults to pre-selecting a pay shipping option even when a free option is available. It may have been the blue arrow pointing to the free shipping option that erroneously gave me the impression I was all set.

Immediately upon noticing my error, I called Newegg. It was closed on Sundays. Drats. I tried “chat” and discovered it was down. Drats. I emailed them and heard nothing back on Sunday. Drats. I tried chat again, and this time got through and after a little persistence, the agent offered me a $4.99 credit toward a future order. She would not process a credit card refund, however.

At 5:30 a.m. Pacific time the next day, MrConsumer called Newegg, and spoke to a wonderful agent who agreed to make a one-time exception, and credit my friend’s credit card for the shipping. Great outcome, Newegg.

It should be pointed out however, (1) the item had not yet been shipped when these multiple requests to change the shipping method were made, and (2) that Newegg would better serve customers, particularly on items advertised as coming with free shipping, to have that option preselected by default.

Newegg is not alone in this gambit. Amazon also defaults to a pay shipping option even when the order qualifies for free shipping.

• • •

March 31, 2014

No Joke, Sears Advertises Customers’ Complaints

Filed under: Humor,Internet,Retail — Edgar (aka MrConsumer) @ 5:39 am

 For inexplicable reasons, until recently, Sears maintained a page on its “Shop Your Way” website that was automatically populated with customers’ reviews and comments. The result of this automation was that unflattering comments about Sears’ products and practices got published and promoted as if they were ads, along with the positive ones.

*MOUSE PRINT: Happy April Fools Day week, but these ads are no joke. These negative ads were recently culled from the Sears page containing all product ads.

 


sears-1 sears-2 sears-3

sears-4 sears-5sears-6

sears-7sears-8sears-9

sears-10 sears-11 sears-12

sears-13 sears-14 sears-15

sears-16 sears-17 sears-18

• • •

March 24, 2014

Muscling In On Your Wallet

Filed under: Health,Internet,Retail — Edgar (aka MrConsumer) @ 6:15 am

muscles

• • •

March 17, 2014

When Hotwire’s $25 Off Promotion Gives You Nothing Off

Filed under: Internet,Travel — Edgar (aka MrConsumer) @ 5:50 am

 Pierre K. recently wrote to Mouse Print* complaining about an offer he had seen on Hotwire.com’s website.

It promised “$25 off your next booking with our app.” The fine print only said:

“Minimum $100 hotel booking. Limit one coupon per user. Valid 12/30/13 to 03/31/14.”

Since he was about to book an expensive particular hotel stay in Denmark — over $300 when checking the price on Hotwire’s regular website — our consumer installed their app to save $25. To his chagrin, when he searched for that same hotel on the app, nothing came up.

He started a chat session with a Hotwire agent who explained that the $25 off offer only applied to what are called “Hot Rate” hotels — those places that won’t tell you the name of their hotel until after you reserve the room and pay in advance. Pierre wanted a specific hotel whose name he knew, and had seen on the regular Hotwire website. He would never have wasted time installing an app if the $25 he was promised did not apply to that hotel. Here is a portion of the chat transcript:

*MOUSE PRINT:

{Pierre} The only restriction I see is “Minimum $100 hotel booking. Limit one coupon per user. Valid 12/30/13 to 03/31/14.”

{Hotwire Drew} I understand, however, you won’t be able to find any Standard Rate hotels on the mobile app, that is why you do not see any results on the app when you searched for a hotel.

{Pierre} wait… so to get the discount I have to use the app, but the app doesn’t find any hotels that can use the discount? how can I use the promo code on the computer then without going through android?

{Hotwire Drew} To get get the discount you have to use the app only and will not be transferred to your computer, also, the app should show you results if there is some available for your search.

{Pierre} this is false advertising. Nowhere does it say in writing on the website or the app that it’s only for Hot Rate hotels. It simply says on hotels over $100.

Pierre persisted for a while longer with the Hotwire agent, but got nowhere. Mouse Print* contacted the PR firm that represents Hotwire asking them why the company didn’t more clearly state the limited nature of the $25 offer. We also asked if they were going to change the website to more clearly disclose the terms of the offer.

No response was received, and the website remains unchanged. Pierre has moved his travel purchases to Travelocity.

• • •

February 24, 2014

At Sears, Hoops, Fine Print, Stamina, and Nagging Needed to Save the Most

Filed under: Internet,Retail — Edgar (aka MrConsumer) @ 6:18 am

Sears frig  Saving money on major appliance purchases is no longer easy. You cannot simply look at a sale circular and be assured you are getting the lowest price. You now have to combine savings offers and strategies, and then fight to get what you were promised.

MrConsumer finally broke down and decided to order a new refrigerator he had been eyeing at Sears. The one he selected was the only non-water/non-ice model available and the only side-by-side that could fit through his back door. (Most online specs ignore protrusions on the back of refrigerators like water pipes and metal jutting out that can add up to an extra inch to the stated width.)

The model was regularly $1299.99 (an inflated price because the list price for the Whirlpool version is only $1199.99), advertised on sale for $899.99 in Sears’ weekly flyer. This was the lowest price it had been advertised for in the recent past. There was, however, a small print footnote.

*MOUSE PRINT:

“Advertised savings are valid in-store only.”

Good thing, as it turns out, because the online Sears.com price was $809.99! The website was offering an extra 10% off appliances $499.99 and up.

MrConsumer remembered that there had a been a high-value dollars-off coupon floating around the Internet, and sure enough he found it: $35 off a $300 or more purchase. When that was factored in, the price dropped to $774.99.

Sears had just begun offering free delivery for online customers, so that saved another $69.99.

Since Sears has been heavily promoting its “Shop Your Way” rewards program, MrConsumer checked the list of available coupons, and lo and behold found this way to get $50 back:

$50 back

And as Ron Popeil always says, “but wait, there’s more.” When it comes time to pay for the item, the question is whether to use a 2% cash back reward credit card, or use the Sears MasterCard. After assuring that the Sears card doubled the manufacturer’s warranty, thus adding an extra year of coverage for free, the choice was simple because:

sears

*MOUSE PRINT:

The footnote did not say “in-store only” so the offer should be good for an online purchase to save an extra 5%.

Lastly, knowing that websites like ebates.com and FatWallet.com offer cash back rebates when you shop using their links to merchants, MrConsumer checked how much they were giving back. Both were offering a generous six-percent rebate. Ca-ching.

All these savings are great in theory if you really get them. And that’s the problem. Other than getting the refrigerator for the $774.99 price after deducting the $35 coupon, no other savings were realized automatically as promised.

The extra 5% off for using the Sears card never materialized. Only after two calls to customer service, and then requesting a supervisor, did Sears provide a credit of $41.67. The 6% back from FatWallet didn’t get credited in full because Sears appears to have manipulated the sale price to be close to $200 below the actual sale price. That will be another fight. And the $50 back in points that were promised took two phone calls to get. It was, however, mouseprint that prevented this rebate from properly being added to MrConsumer’s order.

*MOUSE PRINT:

Shop Your Way

So despite electronically clipping the $50 in points coupon and adding it to one’s Shop Your Way account, Sears provides an additional fine print link that also has to be clicked to “apply” the coupon to your order. Who knew? And would most people catch that inconspicuous link?

Adding insult to injury, of course, two days after the sale was consummated, Sears offered a $50 off a $300 appliance purchase coupon. Under the Sears price adjustment policy, MrConsumer should get the extra $15 off (the difference between his $35 off coupon and this one). That only took two additional phone calls to square away.

So, to recount all the promised savings:

Discount off regular price:     $400.00
Online only discount:           $90.00
Online only free delivery:      $69.99
$50 off a $300 purchase coupon: $50.00
5% discount using Sears card:   $41.67
50,000 ($50) points credit:     $50.00
1% in regular points:           $7.75
6% FatWallet rebate:            $45.60
=======================================
Total savings:                  $755.01 

Is all this worth it, you ask? For veteran bargain hunters, it is all part of the game. For regular folks, few would have the patience to deal with all this detail, the problems, and the follow-up.

Finally, from the “too-good-to-be-true” department, only after MrConsumer made the purchase of the refrigerator, did he decide to check Consumer Reports’ ratings. Of the 74 side-by-side models tested, the sister model to his came in 73rd place. Grrrr.

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