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WA-AG Sues Albertsons Over Deceptive Buy One, Get One Free Sales

Late last month, the Washington state attorney general sued Albertsons and Safeway alleging that they manipulated prices just before promoting buy one, get one free sales. (See complaint.)

*MOUSE PRINT:

The AG asserts:

O Organics olive oilWhen Defendants schedule a BOGO promotion, they artificially increase the price of the BOGO item in the run-up to the promotion, only to bring the price back down to the pre-BOGO level after the promotion is over.

…on August 20, 2020, the price of a 16.9 oz bottle of O Organics Extra Virgin Olive Oil was $6.99 at the Albertsons on 51st Avenue in Gig Harbor, WA, but Defendants raised the price over 57% (to $10.99) for a BOGO promotion that started a week later. After the BOGO promotion ended, Defendants brought the price back down to $6.99.

Over a five-year period, the lawsuit alleges that Albertson’s overcharged consumers on more than three-million transactions, netting the company almost $20-million.

And this is not the first time the supermarket company has faced charges like this. In 2016, they paid $107-million to settle a similar class action lawsuit, and an unspecified amount in 2023 after a similar suit was settled.

The AG asserts various law violations under the state consumer protection act and seeks restitution for shoppers.

Albertsons Companies operates supermarkets under many different nameplates around the country, including Acme, Carr’s, Haggen, Jewel Osco, Lucky, Pavilions, Randall, Star Market, Shaw’s, Tom Thumb, Von’s, and more. There is no reason to believe that some of these alleged shenanigans are limited to their stores just in Washington state.

However, don’t jump to the conclusion that all their BOGO sales are bogus. There is not a single “regular” price for groceries at supermarkets. Stores offer a variety of sale prices throughout the year. The olive oil above, for example, might be offered at various sale prices during the year, such as $6.99, $9.99, or even buy one, get one free.

Certainly if the store jacks up the price the week before the BOGO sale just to discount it the next week, that is a problem. But retail and advertising laws generally allow stores to establish a “regular” by offering the product in good faith for a reasonable period of time before being allowed to discount it (and make savings claims comparing that sale price to its former price). Washington state does not appear to have specific regulations in this regard.

However, the Federal Trade Commission’s Deceptive Pricing guidelines make clear this prohibition:

Where the seller, in making such an offer, [like BOGO] increases his regular price of the article required to be bought … the consumer may be deceived.

And in a move not good for shoppers just last month, the Washington state supreme court ruled against a consumer who claimed they didn’t really save as much money as they were led to believe when the seller used a misleading regular price. The court found against the consumer saying he/she suffered no actual loss of money despite the misrepresentation.

If I had to guess, Albertsons will settle this case with the WA-AG eventually for a lot of money.

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Beware “Florists Near Me” in Search Results

With Mother’s Day approaching, many people may consider sending flowers. But here is a word of caution: be careful about finding local florists through internet search results — they might not really be local!

Case in point: When searching for “florists near me” in Google, here are the search results I got for Somerville, Massachusetts:

Flowers from Google search Photo Illustration


The results above were sponsored, with the first two being national flower networks. The third result, Avas Flowers, was seemingly a local florist right in my town. Clicking on that brings up their website, showing it is indeed in Somerville.

Avas Flowers


Clicking on their boast of having five-star ratings, reveals their summary.

Flower shop ratings and reviews


Looking good, but checking the actual Google reviews brings a big surprise.

*MOUSE PRINT:

Actual Google reviews

It was not 4.7 stars as Avas Flowers boasted, but at least in the Boston area, they only garnered 1.2 stars based on 183 reviews! And they also have a “C” rating from the Better Business Bureau.

More telling… they are not even located in Massachusetts!

*MOUSE PRINT:

Location of Ava's Flowers

Deep in their FAQs, they reveal their company is in Delaware. But according to the BBB, they are actually in New Jersey (the Delaware address is just probably where the company filed its corporation papers).

So, be careful trying to find a local florist in a town where you don’t live. Look for a real street address and local phone number. Double-check the address in Google Maps street view to see if there is an actual florist at the location. Be careful of florists listed in sponsored search results. Even consider calling a local supermarket with a floral department near where the recipient lives. You may find lower prices and reasonable delivery charges.

Happy Mother’s Day.

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