I had cell service with Centennial Wireless, a regional company. I opened a new account in TX, and was told I had no roaming charges. I told the service reps repeatedly that I would be moving to KY and taking the phone with me. I was told that was not a problem, all I would have to do is change my billing address. After living at school for 3 months in KY, Centennial informed me that I was being terminated because I had not used 50% of my minutes for 3 consecutive months in my primary calling area. I was not going to be charged a fee, they said, if I returned my phone in ORIGINAL condition to them. That meant the box, the user manual, charger, and template for drawing my own faceplate inserts. This was a phone I'd had for 5 months already, and of course I didn't have the box, and there were scratches on the phone. I was charged the $175 early termination fee anyway.

I switched to cingular, and TODAY, I looked at my bill online, and there was a usage fee of $10 for roaming charges. WHAT?!?! I don't pay roaming charges! Its included in my plan!. It turns out that while I was at home, visiting in Texas, my phone for some reason connected to a tower that is conveniently located in the Gulf of Mexico. The Gulf of Mexico is not included in the nationwide calling area, and is considered out of the country, even though the bill says Gulf of Mexico, LA. Meaning Louisiana. Which for some reason, I thought was in the country. I called and complained, and after 3 service reps and a supervisor, the charges were removed. What a hassle.