Many comments are related to paying for "deals" and then not getting what was ordered. Presumably these deals were paid for with credit cards. Dell may say they limit returns to 30 days, but you have up to a year under Federal Law to have your credit card company cancel the payment. Getting your credit card to back you will require that you return everything that was shipped as part of the incorrect or incomplete order, but if people start sending Dell's computer's back after 10 months (when they are worth much less than they were new) and cancelling the payment (contact the credit card company for a "disputed charge form") because the original order wasn't delivered Dell would quickly change some behaviors. Keep documentation of the order--the email or print of web page from the original order, phone call times and dates, and copies of correspondence [when customer service is unresponsive use the U.S. Mail because it's a "paper trail"]. Your credit card company has as many lawyers as Dell does, and credit card companies are prone to make the payment denial stick unless the seller can prove that they actually did accurately fill the original order.