Currently in the process of trying to cancel my NetZero account. I have been at it since the middle of November. Will try one more time with their call service in the Philipines, and then on to the Consumer Protection Division at the State AG's Office, the local BBB, and one of the local TV stations that do the consumer protection spots. NZ is advertising heavily in this local market. Plan also to block any additional charges to my credit card, or as one of the bloggers said loose the card. I may also start calling them two or three time a day. I am retired and need a new project. A letter or two to the Editor of the local paper outlining the issues and updating my progress in resolving the problem might be helpfull too.