Well here is a good one for you. I found a price for a freestanding stove $496.00 less than the price at Lowe's, I went into the store and asked them their policy on price matching prior to showing them the price difference, they said as long as it is a store front,and we can call them to verify the price then we will honor it. I then showed them the price, a department manager came over, it met the requirements, so I payed for the item, almost skipping out of the store, and so proud that I had saved so much money. Now my stove has arrived at the store and the manager just called and left a message: that I would have had to pay shipping for that item, so we are going to have to charge you more. Their policy is price match the actual item, not anything else. Now they are holding my stove, and the manager has left and no one else has the authority to talk to me. Boy am I angry!