Ok I can understand not refunding for a thing you did not want. However what if you were lied to about the product or did not know important info about the product or had a deffective return.

Take for example this print server I bought the info on the site stated that any computer on you're network can access the server. However they failed to mention that there was a compatibility list for printers that was not that big. I was not on the compatibility list and the compatibility list was not even in a easy to find place on the manufactures website. I had to call the makers of it and actually be directed to find it and it is basically hidden. Which if it does not say it is not compatible with all printers I would not think to ask them about a compatibility list because it states on the manufacture site and the store site that it works with all printers.

Well the store would not let me return it without a 15 % restocking fee. Well the item was not as it was said to be and it affected the use of it since my printer was not compatible with it. So does anyone think it is ok that I had to take that 15 % hit when the manufacturere was clearly to blame here. Yes I can do research on something but if the correct info is not anywhere I could reasonably find then that is not my fault.

The issue is the fact that the vendor made me pay on top of it the shipping I paid to get it there and the shipping to return it and the restocking fee. They could have at least met me half way and waived the restocking fee. In fact when they said it would cost me shipping to return it I asked if I could at least have the restocking fee waived and they said no.

For something that was border line defective. Well not really defective but I think a better word is misrepresented the product. I did not buy from them after that it just showed me that they did not stand by the things they were selling and that buying from them was too much of a gamble.

One last thing about the policy thing. Some policies are very long have you seen some of these. Oh and they make it in legalese you know the sort of weird form of English that says and awful lot of nothing and allot of vague stuff at the same time? Where it is easy to miss interpret what they actually mean. I have seen some of those. Some of these policies are 10 pages front to back so now if I see a policy that is really long I stay far away from them.