I buy all my books and DVD's from Amazon. I can state that they offer free shipping and if you return something and it's "your" fault they do charge you for returning something. If it's their fault, a defective item they do not. They'll issure a credit or offer a new item without a hassle. I bought something from another company that actually had a no return policy on the item. I contacted them because I found that I wasn't going to be able to use the item. I had bought it in good faith only to find I couldn't use it. They told me I could return it but would have to pay the shipping charges. So, I guess it depends on the store and the circumstances. I must say I don't shop at Wal-Mart either. I tried to return something that was defective - the operative word being tried. I don't shop there anymore either. Give me small shops where they know my name every time.