I hope my experience will stop at least one person from dealing with Quicken Loans. I had probably the, No I had the worst business experience of my life
with them. My "Banker" was Nick. He seemed very nice at first and as
time progressed, he was less helpful. I ended up with the loan from HELL. It
took about six months to close on two properties, mirror images of each other,
side by side, and only being financed for less than 50% of their value.
50% of value. I should have known early on when I received the good faith
estimate and questioned a figure, and was told that"they needed to do that to
balance the fees" (This was told to me by "John"). At the close of the loan, I find out that this "balance" was actually points that I ended up paying.

I was feeling some pressure to close the loan as I was buying property from
family, and against my better instincts proceeded with it. for months and
tons of phone calls we finally closed. I must have dealt with 15-20 people,
finally getting one whose phone actually rang directy at his desk, without the
extension number.Much more happened to close, but allow me to get to after we
close. We close the loan, and quicken fails to register one of the deeds with
county, and it is discovered by the seller, who is still registered as the
owner with the county, but I am paying the mortgage on the property. We notify
Quicken and they send us the paperwork to be signed. There is a little mix up, on my part, and the seller gets their lawyer to register the deed. I request the B*st*rds at Quicken
to reimbuse me for the filing expense, approx, $400 and they state that they
spent all the money and had none left to give me.

I held the loan for about 1 year and just refinanced with Wachovia. I could not
hold a loan with someone I could not trust. Not the best financial move
(interest rates about the same) but when Wachovia rfinanced, they found other
problems that Quicken created.

If you will allow me to give my advice, there are to many good, reputable
companies in the market, DON'T USE QUICKEN.