Say what you want, Woot screwed up this time. I recently purchased a couple of the ATI TV tuner cards and their specs said it had certain connections. Turns out it needs a cable to provide the audio connections I was looking for. Woot's solution was to send out an email saying I had to go through a no cost purchase process to get the cables and they would sent them out. Problem is Woot only made the offer good for three days and the email they sent it from is not their normal email so it got caught in spam filters. I found it within 12 hours of the end of the offer and emailed Woot customer service immediately. The answer was Tough Luck. I have sent two additional polite emails and none have been responded to. I haven't heard on an RMA either.

Woot does a good job of keeping their public image up but their practice is to keep the problems off the site and keep the customers they screwed isolated. This is the second problem I have had with them in the last three months. Shame on me I guess for going back.