Ordered Dyson Canister Vac DC21 in the last Woot Off. The vacuum arrived NDOA (nearly dead)...clearly defective. Contacted Dyson first, who said they had gotten hundreds of phone calls that day on similar units. That rep suggested that service may be very lengthy due to this volume, and no service centers are in our area. Contacted Woot for an RMA, they sent an RMA but expect us to pay shipping on a unit that never worked....so we can pay shipping to get an NDOA unit fixed or returned. Looks like my days with Woot have ended.