I didn't lose as many miles as everyone else but lost 25k last week I just found out and my next AA flight was booked for november. Basically, as consumers, I guess we all have a choice on who we go with. And customer service is more and more important. We all have a choice to no longer fly American Airlines, and their fleet is outdated and the unsafest anyways from everything thats been reported. Customer Loyalty is about making exceptions and also having a BETTER program than your competitors. I think I will go cancel my American Airlines flight now and rebook on Southwest or JetBlue or even Delta who doesn't nickel and dime you.

Thanks for the posts. Saved me some time in trying to get my miles back.

to anyone working at American Airlines, hopefully your reading all of this and can drive change. Otherwise, you will lose more and more customers through word of mouth.