I just got an email from AA on on May 20,2012 saying that my miles were about to expire on May 18, 2012. ie: they already expired. I had open heart surgery last year and have not flown since, so I was expecting a notice from AA about this. But in fact, I got no notice what so ever. I know they are facing bankruptcy, but this is really no way to treat a loyal AA flier (since 1959 in the Air Force, for my 32 years with NCR, and recently in retirement). I called customer service and got NO satisfaction what so ever, and I spoke to two levels of supervisors! They said it was all my fault for not making a purchase for 18 months. Loyalty seems to be only one way at AA, you be loyal to them and they kick you to the curb when times get rough! I have one thing to say to Suzanne L. Rubin, the president of AAdvantage Loyalty program who sent me late message, "AA does not know the meaning of LOYALTY"