I have no sympathy for you people. Back in May of 2007, American Airlines published this info of the program change. Not only on AA.com but in the NY, Chicago, Miama, Dallas, LA, SFO and many other major newspapers. It was mentioned repeatedly by news outlets world wide. Much discussion was done in many, many arenas about the changes. Even so, they gave everyone three mailings at the info they had for them. Three direct mailings and monthly email notices. The partners also sent out notices. All it takes to keep your miles active is some change in your account at least once every year and a half. You don't even have to fly there are hundreds of vendors that will give you miles. This program, and ones like it, always count on you to stay active. If you are just putting it out of your mind forever and not staying frequent - in a frequency program - you only have yourself to blame. It's always the business' fault when you ignore them, isn't it. Even if you ignored AA, Citibank must have been sending you those cc notices which should have, if you are intelligent, prompted you to go check your miles, thinking "Hmm, I haven't done anything in a long long time". Miles are currency, they are a reward for being loyal. What is loyal about abandoning the partnership? Cause that is what it is. You do business, they reward you. Not hard to understand. Even so, AA will give your miles back to you if you go back and participate again. By flying once, getting a credit card and updating your email, you'll get back up to 200 thousand miles. If you have more, you only have to fly twice and get the credit card. We had ignored our program and lost 560k. We got it back in a very easy, sensible way and the AA customer service people were very understanding and sympathetic. If you scream and yell and blame them, for a well published and sensible policy, you'll get nowhere. How would you like to be yelled at for something that the caller had total control over? And you can't sue AA. They did everything they were supposed to, notified so many ways, like us, you chose to ignore the warning signs. I'll always know now, what is expected of me and simply change my mileage balance every year and half by adding or using miles. Stop complaining and threatening and do what we did.