There is alot of fine print but I must say that I was VERY pleased recently with AT&T and their service response. I opened my bill which is typically $120 and the bill was for over $800. I was a little freaked out to say the least. We have three phones on the plan. One was added for my in-laws to use while traveling back and forth to dotors appointments. Recently, they had a grandson move in and started using the phone and was texting like crazy. Their phone did not have a texting plan. I called AT & T and the associate was very helpful. In the end they charged me one month for unlimited texting which cost me $20 bucks versus the additional $700.