I have been with att- cingular-bellsouth for almost 15 yrs. on the cellular service- I am GRANDFATHERED in on certain features that they do not offer anymore- every time you call you get a different call center - they seem to be nice out of canada and the carolinas - be persistent and they usually will honor the plan-ask for someone that has been with the company for a few years - it is getting harder- they keep wanting to change my plan to get me off the grandfathered features- i was told calling in puerto rico would be on my plan but they hit me with roaming charges- I called and they credited it back - south fla. has metropcs - not the best but getting better - but $35 unlimited in/out calls ANYTIME- but you have to buy the phone- you can buy other phones besides from them - you have to ask - also I bought a phone at walmart and put my att sim card in it and it works fine- got to stay ahead of the game -a letter to corporate about rude employess with names and date of call helps quite a bit... they want to create a monopoly on the market