ATT does not appreciate their customers. I signed up for the bundle plan in November of 2009, which included cell phone, home phone and internet services. I was also informed that I would receive a $200 rebate, which I never received. It was also explained to me that with my plan that my cell phone mobile to mobile included any ATT land line. Nevertheless, that was also untrue and I incurred overage charges. Needless to say, they did not bundle until Februay and I was charged for that service. Long story short,I was flabergasted to see a bill for $400.00. I have been on the telephone with countless representives trying to come up with a some type of resolution. This went on for 8 months and several hours trying to resolve this issue, mind you I was still making payments. One month the issue would be cleared up and the next month they would be trheatening to terminate my services. One representive apparently entered into the computer that I had paid $400 (not true) and it came back insufficent funds. I have truly been on a merry-go-round with this company; however, the issue continued to go unresolved. ATT ended up turning off my cell phone (without notice), and one by one disconnecting all of my services two days after I made a payment for $150.00 which were the current charges. Every month since I had the service, I was on the telephone with a representative disputing the charges. Therefore, I conclude that ATT does not value or appreciate their customers.

I went into an Altel store, and overheard a lady complaining about an overage charge of $200 for text messages. Keep in mind, she never denied that it was not true (she had a teenage daughter). Altel took off the charges, and offered the lady a $20 plan for no limit text message to avoid future overages. Ofcourse the lady left the store completely satisfied. Now, there is company who value's and appreciate their customers.