These crooks got me too! I signed up for the two coffee packages, and two mugs for $5, before the initial trial package arrives, I see a $39.00 charge on my card. I then try and contact them (good luck), I finally get them, and cancel my membership by which time i get nailed with another $39 charge ( and I hadn't even got the first $39 package yet!) Not expecting these charges my debit card went into overdrawn status and I get nailed with two $30 fees! Any how they cancel my membership on 9/28, and tell me to simply return to sender the packages when they arrive and then I should receive my refund. Which I do. I call today 10/26 to see what the status is and after trying 4 times to get someone, I finally talk to this young lady who tells me there is no record of my packages being returned! She tells me she will check on it. I am left on hold for about 20 min, afterwhich the phone automatically disconnects me! I Was so mad, I went to the BBB website and immediately filed a complaint. I then call back to Seattle Direct adn get another rep whom I tell that I have contacted BBB and want to know exactly what is up with my refund. She tells me to hold then gets back to me and tells me that it is scheduled for the 17th of November. I ask how can I go from "its not in our system" to "here is your refund"? She tells me the other rep must have set that up! I think it is horse poop! They probably play the "odds" that most people would give up after a while (espeically with such small charges, relatively speaking) and they make their money, but if you are persistent enough they will refund you. At least that is what I think. I am all for a class action suit, especially to shut that damn place down.