How about Verizon's sneaky extention of your 2 year contract if you activate a phone you already own onto an existing plan? Then if you want a new phone on this plan they act as though you have a contract already on an existing phone and "don't qualify" for the discount.. Only with confrontation do they relent and still act as though they have done nothing wrong. I hope to go unlocked soon with an N95 once the price drops (will have to use tmobile) though). Verizon has a good product but they make it difficult \ for a user to really enjoy it, I for one don't appreciate the the feeling of control this company creates with it's products.