I know that this was posted a while ago but I wanted to put my two sense in.

I am a CSA Sup(Customer Service Supervisor) at Circuit City and have been with the company for 5 years 3 months. When they first rolled out the 24/24 Guarantee a couple of years ago I was skeptical cause we had had so many issues in the past and I dreaded having to give out a ton of $24 giftcards but that was what we were to do if the order wasn't ready. I don't know how hard it is to understand the 24/24.....unless you're not the brightest crayon in the box. The 24 minutes starts from the time that the email confirmation is printed(it has a time stamp on it). The customer comes in and if the order isn't ready within 24 minutes from the time stamp, there is a $24 to issue. Yes, I get the if a customer comes in the next day and the order isn't ready, that they should get the giftcard and I wouldn't argue with that if the product wasn't where it was supposed to be.

Reguardless, I am tired of people acting as though people in retail are peons and that they are allowed to walk all over us. I'm sorry but the people that have issues with retailers and whatnot are not better, by a long shot. I, for example, am in Medical school and the retail schedule happens to work well with school.

That got off on a tangent and I apologize.....but seriously, like someone said earlier, test out your theory a few times before you start ranting about stuff you don't have a clear grasp on.