I encountered a worse experience. When I arrived at the Sears Brooklyn NY Beverly St. Location, I was told the kiosk to sign-in does not work. It then took 25 minutes for the Clerk to return with half the order. He then went to the same Broken Kiosk and used it to sign me in. After 43 seconds he marked the order complete. That's how they beet the 5 minute counter.

As this was happening another customer walked-in. I told him to insist on using the Kiosk to sign-in. The Sears clerk the unpluggeed the machine to prove he's right.