I've been a 1&1 domain customer for several years and must have been grandfathered in with a good deal because I'm paying a decent rate. However, every time they send me an e-mail (including the 50% deal) I look at what they offer and think...well, there's another scam or useless product that I have no use for.

So why don't I switch? I've been to several other places and they all seem just as bad or much higher priced.

And I agree that it took me forever to figure out how to get hold of their customer support team. Every 3 months or so, my e-mail seems to stop working and I need to contact them to reset something. That's a pain, but once I contact them, they are pretty responsive.

If I were Consumer Reports, I would probably rank them as very average overall (price/products/service.)