I am another customer who didn't get what they were promised.

Let me explain a couple of things about the economics of how I think this entire system is supposed to work first: Yes, the retail store is buying
the certificates for pennies on the dollar of their face value. But it's not like they are paying $100 for a $500 certificate. They are probably
paying only something like $10. So it's easy to see how profitable it is for the retailer. But how is this profitable for the promotions company?
Well, generally, it isn't, which is why we hear about all these companies going out of business amid lots of complaints, and then they resurface
under new names and defraud new people all over again. They rely on the concept of "breakage", where they figure that most people won't take the
time to collect receipts and send them in every month. I am sure they have statistical studies that show what % of the face value of the certificate
they will likely have to pay out. But if they end up having to pay out more than they expect, then they are obviously in trouble. But there are
other ways for the promotions companies to make money: they can sell advertising to be included in the mailing with the voucher (if they ever send
out a voucher to begin with) since there's a 100% likelihood of the envelope being opened, unlike the other junk mail envelopes we normally get and
toss in the trash unopened. They can also sell the receipts to marketing companies to learn about buying habits (much more useful for grocery
receipts than for gas receipts). So, taking all this into consideration, the business model potentially seems feasible, but I still went into this
thing with a high degree of skepticism, and it looks like I was proven right. When I mentioned "breakage" earlier, another way to acheive that is
to create your own breakage by simply not honoring legitimate claims in various ways (ignoring them altogether, claiming they were claimed
incorrectly, claiming the vouchers were sent but bounced in the mail, etc.)

I have been in the "Claim Your Gas" and "Claim Your Groceries" programs for 6 months now and haven't received a single voucher. The parent company of
these used to be called BBZ Resource Management, but now they go by Incentive International (just a corporate shell game to constantly change the
names of their companies and their programs to stay one step ahead of angry consumers and the law). I was lucky to find a customer service number
and speak to a human being once, and was told my claim would be expedited in 7-10 business days, but that deadline has since passed and I still
haven't received anything, and that phone number I called is now just an outgoing message stating that they handle all customer service with an
online form (easier to ignore customer complaints that way). From surfing the net, I found this company has an F rating with the BBB and there are
several articles about this company that sound like it is about to go under, plus they are being investigated by several states' Attorneys General,
etc. So in this case, it's more than just an asterisk with additional terms and conditions that weren't advertised. It's downright fraud and
not ever getting what you were promised, even if you follow the instructions to the letter!