I used to be a Quiznos franchise owner. Closed the store at the 4 year mark. Never made a dime of profit and was never going to make a dime profit. The corporate business model for Quiznos is designed to maximize the corporate profits. Individual store owners that even make a profit are looking at a net, personal income of $35-40K per year working 75-90 hours a week. In our city there were 12 stores in August 2009. In April 2010 there are now 2. The food is great but the owners cannot make money so YES, you will see wild swings in the level of interest and customer service between stores. You have to make money with a business to build it and Quiznos is just a lousy business for the individual. So, stay away from ownership. Avoid the SMASH BURGER as well...