@ Doug: My father used to work for K-Mart in late 70s - early 80s and was appalled at the number of 'broken' lawnmowers they would get every fall. They would be clogged w/ grass, out of fuel, sometimes the blades would be chipped from hitting stones - and K-Mart would give them full refunds, especially if the customer was a friend of a manager. "Coincidentally," these returns would always just so happen to come at the end of the summer. Of course that location flirted with bankruptcy numerous times before closing, any wonder why....