We had to return two TVs in the past month, one to sam's club and one to target and had no problems getting full refund. We bought a Vizio HDTV from target and loved it, then after 3 weeks the screen just died. we no longer had the box, the packing material or the receipt! However we had used a charge card and target took it right back. They did not have a replacement we liked so we went to sam's and bought a magnavox hdtv. 2 days and the screen suddenly went purple! We had saved the box that time and took it right back and exchanged for a Samsung which so far so good. if this one dies we figure we weren't meant to have a flat screen tv and will get out the old Zenith and hook her up.