I can not imagine any company being as deceptive and sneaky as Verizon. I took a 2 year contract triple play with Verizon about 3 years ago. Several weeks before the end of my contract I call them with a question on my bill. They answered the question and suggested that I change my phone from copper service to digital, as it would save me 4.00 a month. I agreed and it was done. However they never told me it would alter my privacy do not disturb feature on my phone. I then found out that I had lost most of the features I had enjoyed when they made the change. I called back and told them I wanted my phone back the way it was and my do not disturb service put back the way it was. They did so, but never told me that by doing this I would be now changing and consenting to a new 2 year contract. When I found this out and called to cancel, I was informed that there would be a cancellation charge of $350.00. You tell me if that is not sneaky, underhanded and deceitful. I suppose it is a case of buyer beware of all the cable companies as they all try to get over on you one way or another. They have learned to incorporate penalties for cancelling to make you a captive audience.