I too had a positive experience with Sears. Several years ago I bought a new range. The oven door did not close properly. It left a gap at the top. Sears service department made several trips to adjust the door, all to no avail. Finally the technician installed new hinges, which she said had been redesigned. That fixed the closing of the door. Sears made all the trips (the service center is 30 miles away) and made the correction without a complaint. I was quite impressed.