My story is not quite as good but had a happy ending (and this was about 5 years ago.) I wanted to make my portable kenmore dishwasher permanent so I went to the store and order the conversion part. It eventually arrived and turned out to be the wrong part. I called to get this resolved and they indicated that I would have to pay to ship it back. I argued that THEY screwed up, not me. "Oh well!" "but you can exchange it in a local repair center." This was about 30 miles away so I made a day of it. They exchanged the part, I brought it home, and it was the exact same wrong part! Eventually another trip and they gave me the wrong part again but I noticed it while I was in the center. Fortunately, an attentive salesperson worked with me for about an hour to locate the correct part, apparently because their database was screwed up and referenced the wrong part. I finally went home with the right part. (Unfortunately, before I had a chance to install it, the machine broke down and I chose not to repair it.)