I am glad that you had a nice experience, but as a fellow bay stater I had such a horrible experience with them that I still do not shop at sears more than 2 years later.

I bought an LG Washer and Dryer from them which was delivered June 30,2006. On August 1,2006 of 2006 the dryer dies. I call Sears to ask for a replacement, I get sent into repair hell.

Long story short, after more than EIGHT!!! weeks of phone calls, part ordering, back ups begging and tears, I finally got a new dryer.

When they finally agreed to a replacement, I asked for installation which they said I could have. When the dryer came, the people 1st refused to take the broken one, and then informed me that they could not install my dryer since its gas and they are not plumbers. I had to call a plumber and spent another 200 on installation.

So for all of the inconvenience, missed work to wait for delivery and repair people, time wasted at the laundromat when I had equipment at home, do you know what I got for all of that? A lousy $100 gift card.

I will never, every buy ANYTHING at Sears ever again. I told my husband that those damn Craftsman tools had better live forever, because if he brings home a craftsman product, he is in the dog house.