I will never shop at Sears again. I was looking for an oven, dishwasher and refrigerator, and was shopping online on Black Friday. Sears had an awesome fridge on special that met our specs, and I also found an oven and dishwasher. When I went to place the order, their site informed me that the fridge was not available in our area. Not that there were limited quantities which I would've understood, but that none of this refrigerator would ever be shipped to my area.

So I go online to customer service to ask why that is. The rep informed me that Sears sometimes offers products in only certain areas. When I asked why this wasn't indicated on their site and could only be found when trying to order as they grab your attention with this great offer that you can't get, and I had already wasted a couple hours researching the items, the sales rep rudely replied that certain areas weren't important enough to get the products. I replied that I was preparing to spend thousands of dollars on new appliances, and the sales rep stated that my business was not important to them and ended the online conversation. I couldn't believe they were that blatant about it, but they were. I was asked to complete a survey of my online experience and did a scathing review, not that it mattered. I then went to Home Depot and bought all my appliances there. I have to say time and again Home Depot has shown fantastic customer service, through my bathroom remodel, and now my kitchen remodel. Guess they get to serve the "unimportant" areas.