The last Symantec product I purchased was in 2003. I collected all the information and sent it in for a rebate. It was rejected. I failed to make copies so I did not follow up on it. I honestly can say I had everything required for the rebate. But I just decided it wasn't worth my time to fight it. I chose to fight by using my future purchase power. I'm not buying any more of their products. What a scam this is.