Update - after complaining to Norton about the "automatic renewal," and getting what I thought was a resolution - they revoked my subscription. I contacted them again, (after all, I paid for 18 more days), and they offered me 48 days of subscription, my remaining 18 and 30 for the problems with my account. However, when the CSR got back on the line, he only gave me a 30 day trial. Their reason - my subscription had been prevously been revoked! (Insert scream here.)