I have for years used AA for my business, and most of my leisure flying. However, after trying Southwest for the first time a couple of weeks ago, I told my company’s travel agency to switch my airline preference to SWA. Better service, more leg room, fewer fees, and plenty of overhead space makes it worth giving up chasing AA miles, and letting my current miles sit dormant. What a monstrous disaster AA and the other legacy carriers have become by poking me in the eye over and over again, year after year.