I called T-Mobile to get in on this plan. I have had the same cell phone company since 1998 (it is currently T-Mobile but they keep track and even when I call the reps always laugh because I have been a customer for 13 years).

I get a 30% discount since I am a "preferred" customer.

A year ago I had to replace a phone (I have 2 on the plan) because it fell and broke. It is a basic phone, I had to pay $39 for the replacement but again, it is a basic phone.

Anyway, I decided to update both phones to this plan and I wanted to buy the top of the line new HTC phones which would be $200 each after discount.

I was floored, the rep told me that since I updated a phone a year ago I would not be eligible for at least 6 months.

I told her that first of all, I've been a customer for 13 years (she agreed) and the phone I updated last year was a cheap LG that they only gave me like a $50 discount and now I want to buy TWO $200 phones and UPGRADE service on both (I have a very basic plan now, one of the cheapest).

They wouldn't budge, I kept saying how they are going to make a lot more money on this deal, but they wouldn't budge.

So I said, well, in 11 months when my current contract expires, I hate doing it, but I am going to shop other carriers.