I received the letter with my Family Handyman. I attempted to contact the email in the letter, and delivery failed. I visited their website and saw a different phone number than the one on the letter. I called the website customer service line, and they said that customer service doesn't have an email account. I sent a letter to them demanding a response in writing that they credit my account. I also filed a claim with the Federal Trade Commission as well as my state's Office of Consumer Protection. Depending on interpretation, this could be a case of Bait and Switch. We were sold a set number of issues but the number changed. Another interpretation could show this to be a case of unsolicited merchandise (I didn't pay for a double-issue, but they sent me one and "charged" me for it anyway). This issue was 28% larger than the next biggest issue this year, but they charged 100% more for it.