Agreeing with PCnotPC:

What about the unknown person who closed out the account? In all the dealings I've had with storage companies, they needed drivers licenses and ID's in order to both start a contract and end that contract. Also, they should have had some sort of mail sent to Tony, either at the time of the account closing (December 2008) or when the items were disposed of (August 2009). Before they can legally dispose of stored items, I believe they have to serve some sort of notice. Has Tony moved without giving a new address? Changed email without updating the storage company files? Tony's bad.

I do not have the automatic withdrawal on my storage unit and I get reminder emails of my upcoming payment due every month. Do you get some sort of email indicating the successful payment, other than the money coming out of the bank (or credit card)?

I sympathize with Tony, but I see the courts side also. The contract is the contract. No added value insurance and you're stuck with the $5000 limit. Who's to claim many thousands of dollars worth of 'stuff', when in actuality you have a box of old paperwork, some furniture etc. in the unit. I am not doubting Tony claim of $80000, though.