Mary Ann,

I'm sorry to hear about the difficulty that you've had with having your central air conditioner serviced. Putting myself in your shoes, I wouldn't blame you for being upset. My name is Brian H. with the Sears Cares Social Media Support team and we would like to help. We would like to have one of our dedicated case managers contact you to explore any options that may be available to you to get your air conditioner serviced. At your convenience please contact our office via email at SMAdvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide a contact number and the phone number the unit was purchased under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Mary Ann) in the email so we can reference your post. Again, we’re sorry for any trouble we have caused and we hope to speak with you soon.

Thank you,

Brian H.
Social Media Moderator
Sears Social Media Support