To: Comment by CindyM — November 18, 2013 @ 8:47 am
I guess I was lucky enough to have some success with the BB several times, but the process is pretty painful.

As for this $3500 charge, it seems like it's easy enough to dispute the charge and if the company tries to "prove" that they were right, taking them to court should prove that the clause was not legal in the first place, but that's a pretty painful way to have to keep your credit rating clean. This is where class action lawsuits would be useful since the consumer would "gain" nothing (which they never really do in class action suits) but at least we wouldn't "lose" anything (like a good credit rating.)