Recently had a flap with American Airlines for a flight to Manchester UK in June; canceled within the 24 hours. They charged my AMX card anyway, called and supposedly had a nice rep. "take care of it," said it should come off the bill in 7 -10 days. We'll see. I was disappointed because American shunts you to British Air, this from Boston, instead of using their own planes. I think Brit Air seats are tighter, and as I couldn't book a particular seat, I opted out, even hanging on to a phone conversation for awhile until it became untenable.