Wayne R:

"but do they really have to hate customers too?"

How many people really like their cable/satellite provider or their cell phone company? Those companies seem to hate their customers also. I think they think we are doing a favor to them by paying outlandish bills every month, only to nickel'ed and dime'ed with petty charges.

Dennis' comments: The airlines have you over a barrel for longer distance travel. There are only so many ways to get from Boston to Manchester, and they know it.